Bedrock Learning

Account Manager

• Own and manage a portfolio of schools and multi-academy trusts
• Build strong, trusted relationships with key stakeholders including teachers, literacy leads and senior leaders
• Develop a deep understanding of each customer’s priorities, challenges and success criteria
• Act as the primary point of contact across all commercial, strategic and educational conversations
• Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn
• Proactively identify at-risk customers and take decisive action to protect the partnership
• Lead renewal conversations, including pricing, product solutions, contract terms and negotiations
• Maintain clear, accurate forecasts and communicate risks and opportunities effectively
• Identify and deliver upsell and cross-sell opportunities across your portfolio
• Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts
• Drive Net Revenue Retention through a combination of strong retention and strategic growth
• Use Bedrock’s data dashboards to demonstrate measurable user impact, guide strategic conversations
• Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer
• Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked
• Use data to inform decision-making, prioritisation and forecasting
• Take ownership of your numbers and performance
• Work closely with Product, Marketing, Finance and Operations to deliver a seamless experience
• Share customer insight to inform product development and wider strategy
• Contribute to a culture of collaboration, accountability and continuous improvement
• Track performance across retention, expansion and engagement
• Identify trends, risks and opportunities within your portfolio
• Contribute ideas to improve processes, strategy and overall performance