Account Manager

Bedrock Learning

Account Manager managing school partnerships at Bedrock Learning, focusing on customer retention and account growth. Collaborating with schools to enhance language learning capabilities and educational outcomes.

Posted 6/24/2026full-timeLondon • 🇬🇧 United KingdomJunior💰 £40,000 - £50,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a portfolio of schools and multi-academy trusts
Build strong, trusted relationships with key stakeholders including teachers, literacy leads and senior leaders
Develop a deep understanding of each customer’s priorities, challenges and success criteria
Act as the primary point of contact across all commercial, strategic and educational conversations
Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn
Proactively identify at-risk customers and take decisive action to protect the partnership
Lead renewal conversations, including pricing, product solutions, contract terms and negotiations
Maintain clear, accurate forecasts and communicate risks and opportunities effectively
Identify and deliver upsell and cross-sell opportunities across your portfolio
Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts
Drive Net Revenue Retention through a combination of strong retention and strategic growth
Use Bedrock’s data dashboards to demonstrate measurable user impact, guide strategic conversations
Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer
Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked
Use data to inform decision-making, prioritisation and forecasting
Take ownership of your numbers and performance
Work closely with Product, Marketing, Finance and Operations to deliver a seamless experience
Share customer insight to inform product development and wider strategy
Contribute to a culture of collaboration, accountability and continuous improvement
Track performance across retention, expansion and engagement
Identify trends, risks and opportunities within your portfolio
Contribute ideas to improve processes, strategy and overall performance

Requirements

What you’ll need

Minimum one year’s experience in account management, customer success or sales within a commercial, target-driven environment. Ideally within EdTech, but we are also open to experience within other SaaS businesses.
Bachelor's degree/equivalent or higher.
Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing.
Experience owning customer retention and driving net revenue retention.
Strong commercial acumen with confidence in negotiation and driving revenue outcomes.
Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce).
Experience supporting senior school leaders, MAT leaders, and classroom teachers.
Eligible to work in the United Kingdom.
Able to travel to customer schools.

Benefits

Comp & perks

Competitive salary of £40,000-£50,000 annually.
4-day week
Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian, including GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover
Enhanced parental pay policy.
Eye examination scheme.
Closure between Christmas and New Year.
£1,000 yearly personal allowance for training and development.
Exciting, high-growth company with the opportunity to progress rapidly.
Company pension scheme.
A vibrant company culture, unpinned by values we live and breathe.
Regular company-funded social events.

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Hard Skills & Tools

account managementcustomer successsalesnegotiationdata analysisforecastingupsellingcross-sellingCRM managementcommercial acumen

Soft Skills

relationship buildingcommunicationorganizational skillscollaborationaccountabilityproblem-solvingstrategic thinkingcustomer insightadaptabilitydecision-making

Certifications

Bachelor's degree