Applications Analyst I
Boston Medical Center (BMC)
Senior Workforce Analyst
BECU
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $85,800 - $104,800 per year
Job Level
Senior
About the role
- lead the development of long- and short-range forecasts, capacity and budget planning, and hiring strategies
- ensure our teams are staffed to meet member needs—today and into the future
- directly influence operational efficiency, employee engagement, and member satisfaction
- build optimized schedules to guide workforce strategy
- be a trusted partner across departments
Requirements
- High School diploma or equivalent work/educational experience
- Minimum 3–5 years of Workforce Management experience, preferably in a Contact Center or Retail environment
- Demonstrated experience in leading WFM initiatives, including forecasting, scheduling, and real-time management
- Proven ability to manage capacity planning, budget forecasting, and hiring strategy
- Strong analytical skills with the ability to translate data into actionable insights
Benefits
- medical, dental, vision and life insurance coverage
- access to disability and AD&D insurance
- health care and dependent care flexible spending accounts
- health savings accounts
- company’s 401k plan
- employer-funded retirement plan
- accrue 6.16 hours of paid time off (PTO) on a per pay period basis, up to a maximum of 160 PTO hours per year
- receive ten paid holidays throughout the calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workforce managementforecastingschedulingreal-time managementcapacity planningbudget forecastinghiring strategyanalytical skillsdata analysis
Soft skills
leadershipoperational efficiencyemployee engagementmember satisfactioncommunicationcollaborationstrategic planning
Certifications
High School diploma
