Customer Service Operator
Becklar Monitoring
full-time
Posted on:
Location Type: Office
Location: Hagerstown • Maryland • United States
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Salary
💰 $17 per hour
About the role
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Requirements
- Must be 18 years of age or older with a high school diploma or GED.
- Prior customer service experience preferred.
- Ability to type a minimum of 40 wpm.
- To ensure each team member gets schedule flexibility you must be willing to work every other weekend (Saturday and Sunday).
- You also must be willing to work holidays.
- Must be able to work the shift you are assigned to when hired for at least 6 months.
- Ability to make a 6 month commitment to work here.
- Must be able to pass a 2 week fully-paid training class.
- Must be able to pass a pre-employment drug test and background check.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typingalarm system testingdocumentation
Soft Skills
stress managementcustomer serviceprofessionalismcommunicationteamwork
Certifications
high school diplomaGED