Customer Service Team Operator
Becklar Monitoring
part-time
Posted on:
Location Type: Office
Location: Rexburg • Idaho • United States
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Salary
💰 $15 - $16 per hour
About the role
- Process alarm signals quickly, accurately and professionally while managing stressful situations
- Dispatch the proper authorities to subscribers' locations in emergencies
- Verify that help is on the way and notify responsible parties
- Assist alarm company partners with alarm system tests
- Accurately document all responses for the alarm on the computer
- Learn and use new software to complete multiple tasks
- Engage in ongoing training and development opportunities
Requirements
- Must be 18 years of age or older with a high school diploma or GED
- Prior customer service experience preferred
- Ability to type a minimum of 40 wpm
- Must be willing to work every other weekend (Saturday and Sunday)
- Must be willing to work holidays
- Must be able to work the shift you are assigned to for at least 6 months
- Ability to make a 6 month commitment to work here
- Must be able to pass a 2 week fully-paid training class
- Must be able to pass a pre-employment drug test and background check
Benefits
- Flexible scheduling
- Growth opportunities
- Part-Time (20-29 hours/week)
- Starting pay $14.50/hour with ability to make up to $15.00/hour after training
- Graves starting pay $15.50/hour with ability to make up to $16.00/hour after training
- Tuition reimbursement up to $1,000+/year
- Free mental health assistance
- 401k match for all employees
- Company parties
- Weekly pay days
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
alarm signal processingdocumentationtyping (40 wpm)
Soft skills
stress managementcustomer servicecommunicationprofessionalism
Certifications
high school diplomaGED