Beacon Biosignals

Customer Experience Specialist

Beacon Biosignals

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $25 - $26 per hour

About the role

  • Serve as the primary frontline point of contact for routine customer inquiries (login issues, password resets, user setup, device ordering, basic “how do I” workflows)
  • Provide reliable phone and ticket intake coverage during business hours
  • Accurately document customer interactions within Zoho and associated systems in alignment with QMS standards
  • Resolve high-volume, repeatable workflows independently and efficiently
  • Triage complex or technical issues appropriately to Tier 1 with clear documentation and context
  • Maintain operational consistency in user provisioning, ordering workflows, and portal-related tasks
  • Identify recurring friction points and escalate patterns proactively
  • Contribute to documentation improvements and customer-facing enablement resources
  • Demonstrate steady improvement in software fluency and device workflow knowledge within first 3–6 months
  • Achieve strong responsiveness metrics and positive customer interaction feedback
  • Spend much of the day on the phone first response to customers
  • Consistently meeting or exceeding your goals while taking advantage of growth opportunities as they become available demonstrating results & readiness to take on new challenges

Requirements

  • CPSGT/RPSGT or other active sleep credential
  • Experience in sleep medicine, sleep technology, or a related allied health field
  • 2+ years of experience in customer support, operations, healthcare support, or medical device environment
  • Experience handling high-volume ticket or phone-based support workflows
  • Strong written documentation skills and attention to detail
  • Comfort navigating multiple software systems simultaneously
  • Ability to follow structured processes in regulated environments
  • Clear and professional communication skills (phone and written)
  • Strong organizational skills and ability to prioritize competing tasks
Benefits
  • equity
  • PTO 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportticket intakedocumentationworkflow managementissue resolutionsoftware fluencydevice orderinguser provisioninghigh-volume supportattention to detail
Soft Skills
communicationorganizational skillsproblem-solvingprioritizationcustomer interactionadaptabilityproactive escalationcollaborationdocumentation improvementresponsiveness
Certifications
CPSGTRPSGT