BDS

Order Processing, Customer Experience Specialist

BDS

full-time

Posted on:

Location Type: Hybrid

Location: Marlborough • Massachusetts • United States

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Salary

💰 $24 - $26 per hour

About the role

  • Provide our internal partners with the highest level of administrative support.
  • Partner and collaborate effectively with all functional areas of the business and departments within BDS.
  • Process sales paperwork and order processing documentation to establish and set up accounts.
  • Partner and collaborate effectively with all functional areas of the business and departments that integrate with the Order Processing team.
  • Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
  • Communicates directly and regularly with senior management internally and in the customer’s organization.
  • Leverages strong influencing skills to resolve issues.
  • Responsible for ensuring quality and consistency with departmental processes from start to finish.
  • Embrace a collaborative team approach by fostering a highly communicative work environment focused on process improvement and customer service.
  • Assist the Order Processing Manager and Customer Experience Manager with projects, as needed.

Requirements

  • High school or GED required; associate or bachelor’s degree preferred.
  • Strong Attention to detail and extremely organized.
  • Excellent communication (written and verbal) skills.
  • High degree of persistence and integrity with a strong work ethic and positive attitude.
  • Superb problem solving and analytical skills.
  • Exceptional customer service skills effective at problem resolution and client satisfaction.
  • Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
  • Exceptional time management and organizational skills, and the ability to work independently.
  • Sales, Customer Service, or Sales Administration experience preferred
  • Can-do Attitude and a willingness to learn
Benefits
  • Competitive compensation -commensurate with experience
  • Medical, vision, dental
  • Supplemental Insurance options
  • Pet Insurance & Legal plan coverage options
  • Generous paid time off (PTO)
  • Employer paid Life Insurance
  • 401(k) plan with company match
  • Professional development
  • Company Outings and Events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingsales paperwork processingcustomer serviceproblem solvinganalytical skillsattention to detailtime managementorganizational skills
Soft Skills
communication skillscollaborationinfluencing skillspersistenceintegritywork ethicpositive attitudeteamworkwillingness to learn
Certifications
high school diplomaGEDassociate degreebachelor's degree