BDA, LLC

Account Manager

• Build and maintain strong relationships with clients
• Understand client needs and recommend merchandise solutions
• Ensure successful execution and on-time delivery of projects
• Collaborate with internal teams to meet customer expectations
• Contribute to overall growth and success of BDA

Account Manager – Sports Sponsorships

• Develop and nurture long-term relationships with existing clients
• Act as main point of contact for clients, addressing their inquiries and concerns promptly and professionally
• Understand clients’ promotional objectives, target audience, budget and deadline constraints to offer tailored promotional merchandise solutions
• Advise clients on the most suitable merchandise solutions that align with their marketing goals and brand image.
• Stay updated on industry trends, product knowledge, and best practices to provide informed recommendations
• Understand BDA business units and services to evaluate and identify opportunities to upsell or cross-sell additional products, programs, or services to existing clients
• Create compelling proposals & presentations that showcase the value of our products and services
• Develop proactive strategy, presentation and pitches for client opportunities
• Prepare accurate and competitive quotes for clients based on their requirements
• Facilitate the order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams.
• Coordinate and collaborate with client service coordinators, production associates, and other cross-functional teams (design, logistics, purchasing etc) to deliver on spec and on time.
• Monitor client satisfaction and address any issues to ensure a high level of customer retention.
• Conduct post-order follow-ups to gather feedback and assess the success of the promotional project/program
• Meet and exceed assigned sales targets and contribute to BDA’s revenue growth while working within assigned budgets and forecasts. Deliver results by achieving short and long-term sales and profitability goals.
• Stay informed about the competitive landscape and industry trends to enhance our offerings and maintain a competitive edge.
• Manage contact and opportunity database and execute strategic account plans
• Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies

Account Manager – Branded Promotional Merchandise

Engineering Manager

• Lead and manage a cross-functional engineering team consisting of Full Stack Developers (MERN), Python Developers, Salesforce Developers & Admins, and QA professionals
• Develop and execute engineering strategies aligned with company goals and roadmaps
• Establish technical direction, architectural standards, and best practices across projects
• Oversee the transition from legacy C# systems to modern MERN stack architecture
• Manage resource allocation, capacity planning, and project prioritization across multiple initiatives
• Conduct regular 1:1s, performance reviews, and career development planning for team members
• Foster a collaborative, innovative, and inclusive team culture across both contractors and full-time employees
• Collaborate with Product Management to define requirements, roadmaps, and delivery timelines
• Ensure code quality, security, and performance through effective code review processes and standards
• Monitor and report on team performance metrics and project status to executive leadership
• Identify and resolve technical and team challenges, removing obstacles to team success
• Manage department budget, including resource planning for contractors and full-time staff
• Stay current with emerging technologies and industry trends to inform technical strategy
• Facilitate knowledge sharing and cross-training between team members and across domains
• Ensure smooth integration between different technologies (MERN, Python, Salesforce, etc.)