Senior Manager, Professional Education Operations
BD
full-time
Posted on:
Location Type: Hybrid
Location: Warwick • Illinois • New Jersey • United States
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Salary
💰 $127,200 - $209,800 per year
Job Level
About the role
- Develop and implement policies, procedures, and systems that drive operational excellence and best practices
- Lead and mentor direct report fostering a high-performing, accountable, and collaborative work culture
- Ensure compliance with internal policies and proactively manage operational risks
- Oversight of COE initiatives ensuring all internal and external stakeholders are aligned and meeting established goals
- Support use of data and analytics to identify trends, optimize team operations, and drive evidence-based decision making
- Manage team budgets and lead financial planning for Professional Education & Relations initiatives
- Identify and implement process improvements and strategic initiatives across the team
- Oversee content management and communications for team ensuring all deadlines and deliverables are met
- Drive execution of cross-functional projects, ensuring timely delivery of resources and outcomes
- Monitor industry trends to inform strategic planning and operational innovation
- Build scalable playbooks, workflows, and training programs to support team effectiveness
- Facilitate sharing of new processes across teams to ensure alignment and consistency across regions
- Integrate BDX operational shifts into team operations
- Evaluate and deploy technology solutions to enhance data-driven decision-making and efficiency
- Track and manage internal projects and KPIs on a quarterly basis
- Manage bi-annual sub-certification process for transparency/Sunshine reporting; attend quarterly Sunshine Core Team meetings; internal audit support
- Serve as a strategic problem-solver in a dynamic, fast-paced environment
- Coordinate and execute strategic initiatives across functions with precision and alignment
- Drive continuous improvement through people, process, and technology innovations
- Embed company values and cultural initiatives into daily operations and team engagement
- Special projects, as assigned.
Requirements
- 5+ years’ experience of Operations, preferably in Medical Affairs in a medical device; healthcare, or medical communications agency; people management experience preferred
- Expert understanding of and commitment to Health Care Compliance related to HCP interactions.
- Strong project management skills with the ability to prioritize and execute multiple initiatives.
- College/University Graduate, advanced degree preferred
- Project Management Certification preferred
- Experience leading workstreams within team or as a key contributor to workstreams across functions or geographies
- Must be able to speak and write English fluently.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsfinancial planningprocess improvementsproject managementKPI trackingcontent managementstrategic initiativesoperational excellenceevidence-based decision makingcompliance management
Soft Skills
leadershipmentoringcollaborationproblem-solvingcommunicationorganizational skillsadaptabilitystrategic thinkingteam engagementhigh-performance culture
Certifications
Project Management Certification