Assist MMS (Medical Management Systems) with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.
Install and support the deployment of BD servers and software in customer environments
Communicates technical requirements and recommendations/solutions to customers and project leadership team
Demonstrate understanding of hospital information systems, system validation, active directory, databases, and system virtualization, cloud technologies
Lead customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication
Demonstrate problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization
Align with all Central Server & Software Deployment Policies and Procedures
Monitor and supply updates on escalated critical issues
Recognize unnecessary workflow steps and identify processes that can be improved to increase efficiency
Follow and provide feedback on technical documentation, new product validation/requirements, product documentation, test plans, technical solution design, server & software deployment, system integration etc.

Requirements

Bachelor’s degree or equivalent experience in healthcare information systems
Four or more years in healthcare environment with technical (systems) involvement and computerized system applications
Must have a working knowledge of a variety of Operating Systems and software applications, including BD products
Experience with medium/large projects required
Preferred Certifications /or strong experience in: VMware; SQL/DB Admin; MCSE / MCSA; Networking; HIPAA; Active Directory; IT Security; Azure; AWS or other related certifications/ experience

Benefits

Valuable, competitive package of compensation and benefits programs
Commitment to associates' well-being and development
Rewards and recognition opportunities that promote performance-based culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system validationtroubleshootingsystem consultationcloud technologiesdatabase managementserver deploymentsoftware deploymentsystem integrationoperating systemscomputerized system applications

Soft Skills

problem solvingcommunicationteam leadershipconsensus buildingcustomer supportprocess improvementtechnical documentation feedbackconcise communicationcustomer follow-upefficiency enhancement

Certifications

MCSEMCSAHIPAAIT Security