Field Service Engineer
BD
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Alaska • Idaho • United States
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Salary
💰 $25 - $39 per hour
About the role
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal supervision
Requirements
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
- Strong customer service experience
- Ability to travel to Alaska frequently
- Good driving record
Benefits
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy automation systemstechnical problem resolutionequipment maintenanceinstallation assistancedocumentationfield service experienceelectronicsmechanical engineeringroboticsbiomedical engineering technology
Soft Skills
customer servicecollaborationindependenceproblem-solvingcommunication
Certifications
Associate's degree