Manage and resolve large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross functional teams) ad hoc inquiries (phone/e-mail/Salesforce cases) in a timely manner, utilizing automation and reporting tools to proficiently review & research to meet stakeholder needs.
Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests.
Facilitate and lead external/internal calls to quickly address and/or resolve stakeholder requests.
Ability to manage GPO Group Transitions, including effective collaboration with the BD Central Membership team to ensure roster alignment and effective dating is set up properly and timely for transitioning members.
Manage the removal and addition of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), leveraging BOTs and other automation.
Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership details stemming from a Group Transition.
Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks.
Effectively communicate time-sensitive membership exceptions to other cross functional teams to ensure alignment in other downstream processes to avoid financial risks (chargebacks/claims processing, compliance monitoring, etc.).
Report any local agreements that require modifications from GPO Transitions, utilizing Power BI and/or other reporting tools.
Communicate with local contracting associates for GPO Transition details so they can modify their agreements to ensure accuracy in GPO Fee reporting.
Provide support/training to distributor & customer community for Customer Care Portal related pricing and contracting search related inquiries.
Ensure portal training desktop procedures are kept current.
Provide subject matter expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process.
Responsible for maintaining Contract related training material and updating desktop procedures to support new system enhancements, modifications to process, etc.
Support SOX control audits: ensuring all necessary documentation is provided in a timely manner.
Collaborate with our Distributor partners on the contract loading process, including EDI 845 onboarding.
Participate in any required testing and ensure completion prior to go-live.
Collaborate with our Business partners to drive continuous improvements around our GPO and/or Local contract execution and renewal processes that will help deliver sustainable results.
Collaborate with the Contract Finance Operations team on any related GPO or Local contract execution activities that can impact chargebacks processes and provide support on any necessary collaboration calls with distributors if contract execution topics arise.
Provide subject matter expertise when collaborating with our SAP & JDE IT partners; be able to clearly articulate business requirements and run point as a testing lead to ensure technological functionality and performance appropriately supports contracting activities.
Be accountable for key metrics, KPI’s (key performance indicators), SLA’s (service level agreements), and Individual Impact Goal’s to meet the strategic goals of the organization.
Create and implement opportunities to improve the overall customer experience.

Requirements

Degree level qualification; or equivalent combination of education and experience.
Adaptability
Collaborating
Contract Execution
Contract Pricing
Customer Service
Microsoft Excel
Salesforce (Software)
Sales Support
Time Management

Benefits

Potential Discretionary LTI Bonus: 10,000.00 USD
Annual Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Contract ExecutionContract PricingSales SupportGPO Group TransitionsERP platformsSAP VistexJDEPower BIAutomationReporting tools

Soft Skills

AdaptabilityCollaborationCustomer ServiceTime ManagementCommunicationLeadershipProblem SolvingStakeholder ManagementTrainingDocumentation