BD

Customer Service Representative

BD

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $14 - $22 per hour

Job Level

Junior

About the role

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.

Requirements

  • 1+ years medical industry or call center/customer service experience
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • High School Diploma or general education degree (GED)
Benefits
  • Up to 12 company paid holidays
  • Medical, dental and vision insurance
  • 401(k)
  • Tuition Reimbursement
  • Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingcustomer serviceorder processingreturns processingdata analysismathematical calculations
Soft Skills
communicationproblem-solvingcollaborationfeedback provision
Certifications
High School DiplomaGED