System Support Engineer 1
BD
full-time
Posted on:
Location Type: Hybrid
Location: Sparks • Maryland • United States
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Salary
💰 $26 - $43 per hour
Tech Stack
About the role
- Provide customer support service on diagnostic instrumentation
- Respond to customer telephone inquiries by providing diagnostic assistance
- Follow up service on customer interactions
- Maintain accurate records on service tickets
- Complete service documentation as required
- Interface with advanced support specialists as needed
Requirements
- Associate's Degree
- Two years of technical or military training in electronics or experience in a similar field
- Bachelor's degree in Electronics/Computers/Biomedical Engineering preferred
- 3-4 years of service experience in troubleshooting and repair of electronic systems
- Proficient PC skills (Microsoft Office package)
- Good working knowledge of electronics and electro-mechanical devices
- Working knowledge of basic test equipment, networking setup and troubleshooting
- Experience with PC assembly, upgrades and repairs are highly desirable
- Medical devices and equipment knowledge highly desired
Benefits
- Competitive package of compensation and benefits
- Investment in associates' well-being and development
- Rewards and recognition opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingrepairdiagnostic instrumentationelectronicselectro-mechanical devicestest equipmentnetworking setupPC assemblyPC upgradesPC repairs
Soft Skills
customer supportcommunicationrecord keepingfollow-updocumentation
Certifications
Associate's DegreeBachelor's degree in ElectronicsBachelor's degree in ComputersBachelor's degree in Biomedical Engineering