BD

Customer Success Executive

BD

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New Jersey • New York • United States

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Salary

💰 $139,900 - $230,800 per year

Job Level

SeniorLead

About the role

  • Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership
  • Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention
  • Promote and drive an ease of doing business to ensure growth and continued partnership
  • Track and ensure utilization of all contractual entitlements
  • Ensure software upgrades are current (not more than one version behind) and that key strategic documents are established, updated, and completed
  • Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience
  • Medical management software (MMS) point of contact for customers, including compliance and escalations
  • Develop Vice President and Director level relationships at assigned IDNs, performing bi-annual roadmap and business review meetings and engaging BD’s key account leadership as needed
  • Increase overall customer Net Promoter Scores (NPS) across assigned health systems

Requirements

  • Bachelor's degree
  • At least 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business
  • Proficient in Office software
  • Valid driver's license and meet BD's auto safety standards
  • Must reside in NJ, NY, or PA
  • Ability to travel over 50% (field based role)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successcustomer satisfactioncustomer retentionremediation planningmedical management softwarecontractual entitlementssoftware upgradesbusiness review meetingsNet Promoter Score
Soft Skills
strategic advisorrelationship buildingcustomer optimizationcommunicationcollaborationproblem-solvingleadership
Certifications
Bachelor's degreevalid driver's license