Intern - Customer Service, Premium Client Experience
BD
internship
Posted on:
Location Type: Office
Location: Grenoble • 🇫🇷 France
Visit company websiteSalary
💰 €22,500 - €32,625 per year
Job Level
Entry Level
About the role
- Assist with client onboarding to ensure optimal adoption of digital solutions
- Maintain a proactive relationship to anticipate needs and prevent issues
- Identify opportunities to improve solution usage and maximize value
- Centralize client feedback and coordinate follow-up by collaborating with internal BD Rowa experts
- Respond to client inquiries and ensure prompt resolution of technical issues
- Consult with clients on their needs, pilot upcoming innovations, and inform them about updates
- Produce regular incident reports and evaluate customer satisfaction levels (NPS)
Requirements
- Master's-level student (equivalent to Bac+4/Bac+5) in Quality, Project Management, Customer Relations, or Business/Commerce
- Organized, methodical, with a strong interest in operational excellence and communication
- Proficient in English for internal email and video communications
- Comfortable with office tools (Microsoft Office) and CRM systems
- Team player with a proactive attitude
Benefits
- Experience working in an innovative, premium environment
- A role with significant impact on customer satisfaction and retention
- Reporting to the National Sales Manager
- Opportunity to develop skills in Customer Care and Customer Success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
organizedmethodicaloperational excellencecommunicationteam playerproactive attitude
Certifications
Master's degree