BCX

Junior Customer Engineer – DWM

BCX

full-time

Posted on:

Location Type: Hybrid

Location: Boksburg • South Africa

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Job Level

Junior

Tech Stack

ITSM

About the role

  • Provide technical assistance and maintenance of computer systems
  • Provide service activities on company systems, including installation, relocation, diagnosis, emergency repair etc.
  • Minimise equipment downtime and ensuring client satisfaction
  • Call Management on ITSM platform of agreed-to service levels
  • Adhere to technical administrative duties as required
  • Facilitate the resolution of 3rd party Incidents by liaising with external resources
  • Perform root cause analysis and troubleshooting across systems
  • Engage and liaise with all personnel, including VIP personnel
  • Follow the escalation matrix and keep the customer informed
  • Take ownership of Incidents and Service Requests, providing continuous feedback until resolution
  • Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices

Requirements

  • NQF 4: Grade 12 National Diploma
  • 1 years’ experience in IT end user support
  • Understanding of SLA call management on different service desks
  • Certifications A+ N+ Certification in ITIL Service Management and Service Delivery modules
  • ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
  • HP, Dell, Lenovo, Mustek products will be advantageous
Benefits
  • Drivers Licence and Reliable Vehicle - both required
  • Willing to travel
  • Working Shifts
  • Willingness to be on standby
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical assistancemaintenance of computer systemsinstallationdiagnosisemergency repairroot cause analysistroubleshooting1st level support2nd level supportservice request management
Soft Skills
client satisfactioncommunicationownershipliaisingescalation managementfeedbackproblem-solvingcollaborationcustomer serviceengagement
Certifications
A+ CertificationN+ CertificationITIL Service ManagementITIL Service DeliveryCCNAMCSA