Systems Engineer

• Plan, coordinate and implement system changes within client specified change windows
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner
• Assist with project delivery
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork
• the requirements of being part of a 24x7 on-call operation
• Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
• VMWare based infrastructure support
• Documentation/Technical Authoring
• Hardware/Software Installation
• Systems Testing and Quality Assurance
• Patching, software updates and deployment of business applications

Junior System Engineer – KZN

Administration

• Develop and deliver data-driven solutions that meet business and user requirements
• Maintain data sources, generate accurate reports, produce actionable insights
• Administer, document, and verify all data centre access requests
• Conduct and document daily facilities and environmental health checks
• Support ongoing compliance with safety and security standards
• Provide meaningful insights for Data Insights and Process Automation

Facilities Administrator

Project Manager

• Manage the day-to-day running and delivery of large/strategic projects with BCX customers within the specified and agreed upon scope, timeframe, budget and quality requirements
• Define project plans incorporating scope, budget and timeframes to ensure quality and successful project execution
• Manage the delivery of large/strategic project/s and/or transitions to successful completion in accordance with scope, budget, timeframe and service level agreements
• Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards and processes
• Provide onsite guidance for the project team to build and motivate team members to meet project milestones
• Resolve issues, conflicts, dependencies and critical path deliverables, and escalate as and when required
• Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies and timeframes
• Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery
• Contribute to process improvement initiatives to improve project delivery
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance
• Motivate and coach project teams in support of performance excellence, employee engagement, innovation and transformation

Senior Specialist – Project Management

• Assist the Project Lead/s with administrative responsibilities
• Logging and closing all installation incidents per project timeously
• Arranging for technicians and other vendors to be on site for installations within the specified time
• Following up with the inland and costal project managers that all installations are completed
• Escalating all problems and concerns regarding open installations to the project Lead and customer
• Getting and / or tracking approval from project managers for quotes that are submitted
• Ensure that all purchase orders are received for approved orders
• Liaising with the projects team, relevant customer as well installation team regarding project status on an ongoing basis

Administrator – Project Support

• Involved in the execution of large IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements
• Provide input in project plans to determine scope and timeframes to ensure quality and successful project execution
• Produce detailed work plans with appropriate timelines, matching resources against project priorities
• Coordinate the delivery of multiple smaller projects to successful completion in accordance with scope, timeframe, and service level agreements
• Monitor governance and quality of the projects in line with BCX regulation and policies
• Provide onsite direction and guidance for fellow members where necessary to ensure timelines are met
• Track and report on project status and performance, project deliverables, dependencies, and timeframes
• Identify project risks and recommend action plans to counter risks to ensure successful and on-time project delivery
• Document project management processes inclusive of minutes of meetings, progress reports and appropriate information collection and storage
• Contribute to process improvement initiatives to improve project delivery

Ops Specialist – Project Management

Implementation Specialist

• Provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s, etc.
• Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair, etc. while minimising equipment downtime and ensuring client satisfaction.
• Manage Services Administration on Office 365, Mimecast and Backup Solutions.
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
• Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
• Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
• Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.

Tech Officer, Customer Engineer – DWM

• Provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
• Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc.
• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory)
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management)
• Perform root cause analysis and troubleshooting across systems to resolve incidents
• Engage and liaise with all personnel, including VIP personnel
• Follow the escalation matrix and keep the customer informed
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices

Junior Customer Engineer – Fixed Term Contract

• Install, monitor, test and maintain Linux and Unix operating systems and infrastructure
• Provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving
• Carry out assisted analysis and investigation, in collaboration with other employees and clients/users
• Plan and monitor utilization and capacity for current and proposed infrastructure
• Actively participate in investigations to discover root causes and progress of the implementation of remedial action
• Manage changes to the live infrastructure, complying with procedures for the review of changes
• Perform the full range of defined tasks associated with operating and controlling of installed hardware and software

System Engineer – Linux, Unix

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

Junior Customer Engineer – FS

Financial Planning and Analysis

• Manage all Business Unit Contracts, budget process, as well as monthly forecasts.
• Assist with the RFP process.
• Analyse and report on the profitability of the Business Unit
• Perform full sales function, including pre-sales activities, prepare quotations and responding to tenders and/or RFP’s.
• Screen potential deals by analysing market strategies, deal requirements, financials and evaluating options, resolving internal priorities.
• Close new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations.
• Manage and maintain all Business Unit Contracts.
• Engage with Clients and Suppliers on pricing and contract issues.
• Achieve revenue targets as outlined; further, assist with the management of costs for the Business Unit, suggesting and implementing cost efficiencies.
• Timeous provision of:
• Profitability analysis, on a Business Unit, Client and Department level; and
• Various Management Reports required with regards costs, profitability and risks.
• Assist in alignment with the Business Unit’s B-BBEE strategy, specifically with regards to customers and suppliers.

Ops Specialist – Commercial Finance

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

Junior Customer Engineer, FS

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software are followed
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Security Engineer

• Oversee and direct the build, maintenance and monitoring of cyber security services and solutions
• Lead efforts of the Information Security Function / Team, establishing an Information Security Management System (ISMS)
• Communicate with executive management on risks and mitigating controls
• Ensure appropriate non-technical controls are in place
• Ensure all business unit security coordinators understand and execute their security responsibilities
• Research information security advisories and publications
• Develop and implement an Information Security Strategy and a Technology Security Architecture
• Develop and implement the review and Risk Program

Cyber Security Specialist

• Install, monitor, test and maintain cloud and infrastructure solutions
• Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving
• Acts as the customer facing interface between Customer/Account and 3rd parties
• Be first point of escalating for service delivery complaints (all priority levels) with support teams
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
• Provide operational support and problem resolution of the entire Microsoft Server Operating system environment
• Create and maintain technical infrastructure standards & procedure
• Evaluate operational compliance and assist in audit reviews
• Participate in technical design and assist in defining thresholds for monitoring and support
• Actively identify any contribute or manage of risk
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

System Engineer

• Support the administration of the End-to-End IT Asset life-cycle management of customers.
• Continuous updates to the status of the Hardware Assets as changes are affected
• Assist with the population & maintenance of the Hardware database
• Assist in internal Hardware Database verification exercises and action on exceptions
• Assist in audit exercises to confirm asset database accuracy
• Deliver against the Customer Specific Asset Management Processes and Procedures
• Manage the in-scope Hardware assets in the customer environment
• Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
• Action on Exception reporting and ensure corrective updates to the Hardware Asset database
• Provide daily/weekly/monthly reports as defined to the ITAM manager
• Action on escalations and provide prompt feedback
• Ensure data accuracy and integrity within the Asset database
• Perform specific IMACDE activities ensuring data accuracy and integrity
• Action on calls assigned and update the ITSM system
• Attend to escalations and ensure all calls assigned are attended to
• Perform data quality updates to ensure data integrity
• Manage customer expectations through continuous feedback on the call status
• Perform Periodic Stores audits and identify/correct any discrepancies
• Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to

Junior System Engineer – KZN

Facilities Administrator

Senior Specialist – Project Management

Administrator – Project Support

Ops Specialist – Project Management

Tech Officer, Customer Engineer – DWM

Junior Customer Engineer – Fixed Term Contract

System Engineer – Linux, Unix

Junior Customer Engineer – FS

Ops Specialist – Commercial Finance

Junior Customer Engineer, FS

Junior Customer Engineer – FS

Cyber Security Specialist

System Engineer

Junior Administrator