Administration

• Support the administration of the End-to-End IT Asset life-cycle management of customers.
• Continuous updates to the status of the Hardware Assets as changes are affected
• Assist with the population & maintenance of the Hardware database
• Assist in internal Hardware Database verification exercises and action on exceptions
• Assist in audit exercises to confirm asset database accuracy
• Deliver against the Customer Specific Asset Management Processes and Procedures
• Manage the in-scope Hardware assets in the customer environment
• Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
• Action on Exception reporting and ensure corrective updates to the Hardware Asset database
• Provide daily/weekly/monthly reports as defined to the ITAM manager
• Action on escalations and provide prompt feedback
• Ensure data accuracy and integrity within the Asset database
• Perform specific IMACDE activities ensuring data accuracy and integrity
• Action on calls assigned and update the ITSM system
• Attend to escalations and ensure all calls assigned are attended to
• Perform data quality updates to ensure data integrity
• Manage customer expectations through continuous feedback on the call status
• Perform Periodic Stores audits and identify/correct any discrepancies
• Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to

BCX

Junior Administrator