Manager

• Manage and control the resources required to deliver the contracted services to internal clients
• Initiate interaction with the client for scheduled reporting, proactive incident, problem and change management
• Improve DBA productivity and smooth day-to-day operations
• Act as an intermediary between database management services and clients on all billing queries
• Effective Management and trending of all incidents logged
• Identify opportunities for Service improvements
• Ensure that SLA’s are clearly understood and communicated to all relevant stakeholders
• Perform monthly forecasting of cost of sales, operational expenditure, and financial projections.
• Assist in the creation and management of a budget for the area of responsibility.
• Always prepare financial reports based on prescribed format
• Assess, manage and monitor financial risks
• Maintain solution delivery relationships from inception to completion of a service
• Monitor the level of client satisfaction

Service Delivery Manager – 6-month contract

Software Engineer

• Design, develop and maintain backend services and data components using C# and PostgreSQL
• Deliver high-quality backend functionality and improve system performance
• Support the modernisation of legacy workloads through clean architecture, automation, and engineering best practices
• Develop backend services, business logic and database components using C# (.NET) and PostgreSQL
• Implement clean, secure, testable code aligned to architecture standards and coding best practices
• Optimise database structures, queries and stored procedures for performance and scalability
• Develop unit tests, integration tests and support CI/CD pipelines
• Investigate, troubleshoot and resolve production and non-production defects within agreed SLAs
• Contribute to backend technical designs, documentation and code reviews
• Collaborate with UI, integration, QA and platform teams to deliver end-to-end solutions

Senior Developer, Ops Specialist

Engineer

• Monitor real-time alerts from our SIEM, EDR, firewall, network and other security systems.
• Perform initial analysis and triage of security alerts: classify alerts, identify false positives, escalate genuine incidents to Tier 2/3.
• Review logs from servers, network devices, endpoints and applications to detect suspicious or anomalous behaviour.
• Document all investigations thoroughly: steps taken, findings, escalations, resolution.
• Maintain awareness of threat intelligence and apply known Indicators of Compromise (IOCs) in monitoring.
• Participate in shift hand-overs, SOC run-books, and ensure continuity across 24/7 operations.
• Work with the SOC Team Lead to improve monitoring rules, alerting logic and SOC process efficiency.
• Conduct daily checks on monitoring tools, ensure sensors and logs are operational and alerts are being generated appropriately.
• Collaborate with IT/Network/Endpoint/Infrastructure teams for any required forensic hand-off or investigation support.

Tech Officer – Soc Tier 1 Engineer

IT Support

• Provides remote support and assistance to BCX clients.
• Determines root cause and finds appropriate solutions that satisfy the clients’ needs.
• Works with the IT Technical support team members.
• Assists with escalated client queries and ensures resolution timeously.
• Escalates unresolved logged client queries to Technical Support Manager.
• Tracks and routes logged problems and requests.

Tech Officer – Helpdesk Consultant

QA Automation Engineer

• Responsible for development of specialised plant control solutions
• Identifies and rectifies complex operational exceptions and error conditions
• Responds to complex enquiries by users, specialists or others
• Provides senior technical consulting on plant automation related solutions to customers and field service engineers
• Deployment and maintenance of complex plant automation solutions
• Programmable Logic Controller (PLC) configuration and programming
• Complex automation solutions and systems testing
• Database Design and Administration
• Automation systems and applications support
• Research Documentation
• Pre-Sales Support
• Continuous Business Improvement
• Preparation of quotations and costing sheets
• People and project management
• End user training on new and upgraded applications/systems

Automation Engineer, PLCs, HMIs, Robotics, Test Frameworks

• Responsible for application development in Retail Solutions through developing and maintaining digital automation solutions for both internal and external clients
• Defines, designs, develops, tests, documents, and maintains systems
• Maintains cohesive relationship with Development team within scope of defined authority and responsibility
• Teach, lead and mentor members within the team
• Attend to any development requirements that the customer has
• Create high standard tested code that meets customer’s expectation
• Ensures service levels are met and tasks are completed within set goals
• Monitors and reports on scheduled tasks which the team are responsible for
• Takes ownership and responsibility of issues arising
• Troubleshoot bugs reported by users
• Ensures the delivery of high-quality solutions to current customers
• Ensure that the delivered solution meets customer’s satisfaction
• Adhere to internal code standards
• Takes responsibility for individual services
• Amends and enhances the services based on best practice and clarified internal requirements
• Maintains high quality code within the codebase
• Implement and maintain efficient high-quality code to the department product list
• Maintains overall service levels as agreed with internal and external units
• Maintains relationships with the various internal & external providers
• Accurate & Detailed Time Recording
• Assist internal departments with queries pertaining to our systems
• Ensure all coding is thoroughly tested and vetted prior to handing over to QA team
• Maintains high levels of co-operation with other internal business units / departments to achieve user satisfaction and business growth
• Feedback and input to test department
• Assist Helpdesk with bugs logged
• Recreate all bugs logged with assistance from other department
• Feedback on task lists and current priorities assigned

Ops Specialist, Developer – Retail Systems

Administration

• Provide administrative support during the execution of IT projects
• Scheduling of meetings
• Maintenance of databases
• Monitoring project progress
• General project administration

Administrator – Projects

Financial Planning and Analysis

• Driving the end-to-end transformation of the Finance function at BCX
• Focusing on modernising finance processes
• Strengthening the control environment
• Leveraging digital enablement to deliver sustainable efficiencies
• Transitioning Finance from transactional and reactive to proactive partner
• Designing, implementing, and optimising a scalable Finance Shared Services model