Support Engineer

• Responsible for application and technical support to users at relevant client site/s
• Providing technical support onsite or via remote-access systems
• Successful installation and configuration of client computer hardware, software, systems, networks, printers, and scanners
• Maintaining good client relations and tracking work records

Tech Officer – Technical Support

Implementation Specialist

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

Junior Customer Engineer – FS

• Responsible for application and technical support to users at relevant client site/s
• Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets
• Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis)
• Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed
• Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution
• Maintaining good client relations
• Tracking and managing work records, as well accurately compiling reports, including job reports