Network Engineer

• Responsible for project co-ordination with regard to systems, analysis, design programming and the delivery and implementation of live systems.
• Applies expertise on technology and technical specific to the Internet sphere, working on a number of projects with clients concurrently.
• Implements high-level systems and applications.
• Deploys communication solutions or customer specific solutions to meet business and strategic objectives.

• Responsible for project co-ordination with regard to systems, analysis, design programming and the delivery and implementation of live systems.
• Applies expertise on technology and technical specific to the Internet sphere, working on a number of projects with clients concurrently.
• Implements high-level systems and applications.
• Deploys communication solutions or customer specific solutions to meet business and strategic objectives.
• Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports.
• Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services.
• Conduct business analysis and business continuity planning.
• Engage in consultation with team members.
• Manage technical product development in terms of project definition, compilation of project plans and statements of work.
• Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion.
• Monitor emerging technologies and provide insights and advice in this regard.
• Design systems within areas of expertise.
• Conduct service delivery planning and control.

Operations

• Manages and controls the resources required to deliver the contracted services to clients
• Investigative work to seek effective business solutions and organises their implementation
• Liaises regularly with service providers and users to review and improve performance
• Responsible for identifying the need for and initiating corrective action
• Build and maintain customer relations and satisfaction
• Analyzing risks and keep the risk register updated
• Oversee and review all staff activities and guide them in managing time and deliverables

Operations Manager

Systems Engineer

• Manage and support customer technical solutions
• Provide general technical support on customer systems
• Install, monitor, test and maintain cloud and infrastructure solutions
• Support, maintain and manage the technical aspects of a Cloud/Operating system solution
• Ensure contracted service level agreements are met
• Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows
• Liaise with the clients, vendors, and other partners
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner
• Assist with project delivery
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• Collaborate and strive to optimise engagement between BCX Divisions to enhance relationships with customers and vendors

Systems Engineer, IoT

• Responsible for installation, maintenance, configuration, support, and service improvements in the OT environment for IOT Clients.
• Monitoring multi-client servers using the Monitoring systems
• Troubleshooting and resolving system issues with servers via remote desktop.
• Installing-config-testing and maintaining OS application software and system management tools.
• Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers.
• Escalating and monitoring calls 24/7.
• Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution.
• Maintenance and support of Microsoft services; DHCP, DNS and FTP.
• Resolving and assignment of calls to the correct competencies on multiple ticket logging systems

Tech Officer, Systems Engineer – IOT/OT

Implementation Specialist

• Provide technical assistance and maintenance of computer systems
• Provide service activities on company systems, including installation, relocation, diagnosis, emergency repair etc.
• Minimise equipment downtime and ensuring client satisfaction
• Call Management on ITSM platform of agreed-to service levels
• Adhere to technical administrative duties as required
• Facilitate the resolution of 3rd party Incidents by liaising with external resources
• Perform root cause analysis and troubleshooting across systems
• Engage and liaise with all personnel, including VIP personnel
• Follow the escalation matrix and keep the customer informed
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices

Junior Customer Engineer – DWM

• Managing the lifecycle of problems and escalations to minimize the impact of incidents and prevent recurrence.
• Effective root cause analysis and timely resolution of critical issues.
• Strong communication with stakeholders while maintaining compliance with ITIL processes and organizational standards.
• Identify, document, and manage problems and escalations from both business and IT perspectives.
• Investigate and diagnose root causes of incidents and problems, coordinating with technical teams for resolution.
• Analyze incident and problem data to identify trends and implement preventive measures.
• Ensure all problems and escalations are tracked and managed according to established procedures.
• Escalate critical issues promptly and maintain visibility with senior management and stakeholders.
• Coordinate implementation of fixes, workarounds, and permanent solutions.
• Maintain JIRA administration and ensure accurate documentation of all activities.
• Participate in post-incident reviews and contribute to continuous improvement of problem management processes.
• Stay updated on relevant technologies and industry best practices.

Service Delivery Specialist – Escalation Management

• To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements.
• Identify, document, and investigate incidents and problems from both business and IT perspectives.
• Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
• Analyze incident and problem data to identify trends and prevent recurrence.
• Maintain JIRA administration and ensure adherence to established processes.
• Communicate status updates to stakeholders and escalate critical issues when necessary.
• Participate in post-incident reviews and contribute to process improvements.
• Define project scope, objectives, and deliverables aligned with business goals.
• Develop and maintain project plans, schedules, and budgets.
• Ensure compliance with governance and quality standards.
• Manage change requests and maintain accurate documentation throughout the lifecycle.

Ops Specialist – SOX, Project & Problem

Analyst

• Ensure that all development and system requirements are met on-time and within budget
• Provide system support and development on associated applications
• Attend Technical and application functional meetings
• Create Document solutions
• Liaise with Development teams on proposed solutions
• Visit client sites and gather application requirements
• Document, validate, and translate requirements into functional and system specifications
• Create functional solutions with the customer
• Write technical specifications
• Analyse and create tests
• Provide 3rd line operations support for global outages
• Investigate incidents and document solutions.

Tech Officer – Apps System Analyst

• To manage and support customer technical solutions and provides general technical support on customer systems.
• Install, monitor, test and maintain cloud and infrastructure solutions.
• To provide specialised technical support (technology specific)
• Execute to the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met.
• Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows.
• Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• Technical ability to perform firmware hardware upgrades on server platforms

Systems Engineer – Ops Spec

• To manage and support customers environment with technical solutions and provide general, 2 nd and 3 rd level technical support on customer systems.
• Install, monitor, test, maintain cloud and client infrastructure solutions.
• To provide specialised technical, preventative and proactive support (technology specific).
• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
• Build relationships with customers to improve and provide world-class support.
• Identify and understand business challenges of the customer and their impact on the client's environment by developing, documenting, and maintaining knowledge-based articles.
• Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.

Ops Specialist, Systems Engineer – Fixed Term Contract

Financial Planning and Analysis

• Responsible for developing and maintaining advanced financial forecasting models across Finance Business Unit streams
• Develop, validate, and maintain revenue and financial forecasting models including revenue, expenditure, cash flow, and financial performance indicators.
• Apply appropriate statistical techniques, time series analysis, and machine learning methodologies.
• Deliver forecasting input into budgeting, planning, and financial review cycles.
• Design and maintain Power BI dashboards and analytical reports.
• Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders.
• Ensure compliance with BCX data governance standards and legislative requirements.
• Provide technical guidance and mentorship to junior analysts.

Senior Specialist – Financial Forecasting, Analytics

• Assist in managing the Monitoring & Surveillance team (CoE) to drive automation and standardise and rationalise monitoring and management tools across the entire infrastructure estate.
• Provide input on best fit-for-customer engagement in support of customer satisfaction.
• Contribute towards the Monitoring & Surveillance strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
• Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
• Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA’s) and operational level agreements (OLA’s).
• Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
• Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Provide detailed guidance to maintenance teams on all solution release issues and new technology solutions required.
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
• Lead and promote a culture of performance excellence, employee engagement, innovation and transformation

Ops Manager – Monitoring and Surveillance

Administration

• Support and coordinate activities across all ITSS LOB
• Manage Back-to-Back customer and Supplier order processing
• Compile billing request pack for Billing Centre of Excellence
• Process supplier orders according to requirements
• Ensure financial management of cost of sales
• Obtain ETAs for purchase orders and communicate
• Manage and verify supplier invoice

Administrator – Order Fulfilment

Manager

• Manage and control the resources required to deliver the contracted services to internal clients
• Initiate interaction with the client for scheduled reporting, proactive incident, problem and change management
• Improve DBA productivity and smooth day-to-day operations
• Act as an intermediary between database management services and clients on all billing queries
• Effective Management and trending of all incidents logged
• Identify opportunities for Service improvements
• Ensure that SLA’s are clearly understood and communicated to all relevant stakeholders
• Perform monthly forecasting of cost of sales, operational expenditure, and financial projections.
• Assist in the creation and management of a budget for the area of responsibility.
• Always prepare financial reports based on prescribed format
• Assess, manage and monitor financial risks
• Maintain solution delivery relationships from inception to completion of a service
• Monitor the level of client satisfaction

Network Engineer

Network Engineer

Operations Manager

Systems Engineer, IoT

Tech Officer, Systems Engineer – IOT/OT

Junior Customer Engineer – DWM

Service Delivery Specialist – Escalation Management

Ops Specialist – SOX, Project & Problem

Tech Officer – Apps System Analyst

Systems Engineer – Ops Spec

Ops Specialist, Systems Engineer – Fixed Term Contract

Senior Specialist – Financial Forecasting, Analytics

Ops Manager – Monitoring and Surveillance

Administrator – Order Fulfilment

Service Delivery Manager – 6-month contract