Tech Officer – Technical Support

BCX

Technical Support Officer responsible for application and technical support at client sites. Handling installation, configuration, and ongoing maintenance of hardware and software solutions.

Posted 6/10/2026full-timePolokwane • 🇿🇦 South AfricaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

hardware installationsoftware installationnetwork troubleshootingtechnical supportremote access systemsmonitoring systemsrepairing hardwareresolving software issuesconfiguring systemsclient support

Soft Skills

client relationscommunicationproblem-solvingattention to detailorganizational skills

Tools & Technologies

printersscannersclient computer systemsservice ticketswork records

Certifications & Qualifications

Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Linux Professional Institute Certification (LPIC-1)Linux Professional Institute Certification (LPIC-2)Certified Linux AdministratorCompTIA Linux+

Industry Keywords

retail environmentdue diligencehardware solutionssoftware issuesnetworking problems

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Responsible for application and technical support to users at relevant client site/s
Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets
Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis)
Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed
Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution
Maintaining good client relations
Tracking and managing work records, as well accurately compiling reports, including job reports

Requirements

What you’ll need

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+
NQF 4: Grade 12 National Diploma

Benefits

Comp & perks

Drivers Licence and Reliable Vehicle - both required