BCX

Ops Specialist – SOX, Project & Problem

BCX

full-time

Posted on:

Location Type: Office

Location: Midrand • South Africa

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements.
  • Identify, document, and investigate incidents and problems from both business and IT perspectives.
  • Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
  • Analyze incident and problem data to identify trends and prevent recurrence.
  • Maintain JIRA administration and ensure adherence to established processes.
  • Communicate status updates to stakeholders and escalate critical issues when necessary.
  • Participate in post-incident reviews and contribute to process improvements.
  • Define project scope, objectives, and deliverables aligned with business goals.
  • Develop and maintain project plans, schedules, and budgets.
  • Ensure compliance with governance and quality standards.
  • Manage change requests and maintain accurate documentation throughout the lifecycle.

Requirements

  • Relevant NQF 6 qualifications (preferably in Business or Information Technology / Commerce) in related field OR Grade 12 (NQF4) and 5 years’ experience
  • 3 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
  • Or 5 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
  • Professional Memberships in Relevant Industry
Benefits
  • Ability to work extended /long hours as and when required
  • Valid Drivers license
  • Willing to travel
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementproblem managementtroubleshootingdata analysisproject managementJIRA administrationroot cause analysisprocess improvementchange managementdocumentation
Soft Skills
communicationstakeholder managementteam coordinationanalytical thinkingproblem-solvingorganizational skillsattention to detailadaptabilitycritical thinkingcollaboration
Certifications
NQF 6 qualificationsProfessional Memberships