Ops Manager – Monitoring and Surveillance
BCX
full-time
Posted on:
Location Type: Office
Location: Centurion • South Africa
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About the role
- Assist in managing the Monitoring & Surveillance team (CoE) to drive automation and standardise and rationalise monitoring and management tools across the entire infrastructure estate.
- Provide input on best fit-for-customer engagement in support of customer satisfaction.
- Contribute towards the Monitoring & Surveillance strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA’s) and operational level agreements (OLA’s).
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Provide detailed guidance to maintenance teams on all solution release issues and new technology solutions required.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Lead and promote a culture of performance excellence, employee engagement, innovation and transformation
Requirements
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business/ Commerce or Information Technology
- NQF 4: Grade 12 National Diploma
- A minimum of three (3) years of experience in infrastructure solutions, of which one (1) was spent managing a team.
- Or A minimum of five (5) years of experience in infrastructure solutions, of which one (1) was spent managing a team.
- Professional Memberships in Relevant Industry
Benefits
- Billable
- Full-time
- Office Based position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
infrastructure solutionsautomationmonitoring toolsmanagement toolsservice level agreementsoperational level agreementsproject managementprocess implementationsolution release managementcustomer engagement
Soft Skills
team managementcustomer satisfactioncollaborationrelationship buildingperformance excellenceemployee engagementinnovationtransformationcommunicationleadership
Certifications
NQF 6 DegreeNQF 4 Grade 12 National DiplomaProfessional Memberships