Service Delivery Manager – 6-month contract
BCX
contract
Posted on:
Location Type: Hybrid
Location: Centurion • South Africa
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About the role
- Manage and control the resources required to deliver the contracted services to internal clients
- Initiate interaction with the client for scheduled reporting, proactive incident, problem and change management
- Improve DBA productivity and smooth day-to-day operations
- Act as an intermediary between database management services and clients on all billing queries
- Effective Management and trending of all incidents logged
- Identify opportunities for Service improvements
- Ensure that SLA’s are clearly understood and communicated to all relevant stakeholders
- Perform monthly forecasting of cost of sales, operational expenditure, and financial projections.
- Assist in the creation and management of a budget for the area of responsibility.
- Always prepare financial reports based on prescribed format
- Assess, manage and monitor financial risks
- Maintain solution delivery relationships from inception to completion of a service
- Monitor the level of client satisfaction
Requirements
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce or relevant certification OR NQF 4: Grade 12
- 5 years of experience in IT Service Delivery. Or If the highest qualification is grade 12, 7 years of experience in IT Service Delivery.
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
Benefits
- Hybrid Remote Worker
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service Deliveryfinancial forecastingbudget managementincident managementproblem managementchange managementrisk assessmentservice improvementclient satisfaction monitoring
Soft Skills
communicationinterpersonal skillsorganizational skillsclient relationship managementproactive problem-solving
Certifications
ITIL Service ManagementITIL Service DeliveryCCNAMCSA