BCMC, LLC

ServiceNow

• Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
• Create training programs using the ADDIE instructional model.
• Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
• Conduct stakeholder interviews and needs analysis for training program
• Responsible for material creation and document management
• Conduct live and recorded digital training sessions
• Manage the training program and report attendance statistics
• Apply adult learning principles and the ADDIE model in developing the program
• Facilitate internal new hire onboarding training, as well as government customer training

ServiceNow Training Specialist

• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions
• Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies
• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
• Assist ServiceNow System Administrators with incident resolution, as needed
• Designs and develops new ServiceNow applications and services
• Assist ServiceNow Business Analyst in estimating release level of effort

ServiceNow Developer – HRSD

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment
• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions
• Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies
• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
• Designs and develops new ServiceNow applications and services

ServiceNow Developer

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment
• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions
• Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies
• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
• Assist ServiceNow System Administrators with incident resolution, as needed
• Designs and develops new ServiceNow applications and services
• Assist ServiceNow Business Analyst in estimating release level of effort

ServiceNow Training Specialist

ServiceNow Developer – HRSD

ServiceNow Developer

Senior ServiceNow Developer – FSM