ServiceNow Training Specialist

BCMC, LLC

Senior Organizational Change Management Training Specialist responsible for training strategies supporting ServiceNow program. Collaborating with stakeholders and analyzing training needs.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing training programs using the ADDIE model, with a strong focus on ServiceNow platform proficiency and stakeholder engagement. Capable of facilitating diverse training sessions and applying adult learning principles to enhance organizational change initiatives.

Highest-signal resume keywords

ServiceNow Platform ExperienceADDIE Instructional ModelSection 508 ComplianceTraining Development Tools ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentStakeholder InterviewsNeeds AnalysisMaterial CreationDocument ManagementDigital Training SessionsTraining Statistics ReportingAdult Learning PrinciplesMicrolearning Video DevelopmentAnalytical Problem-Solving

Soft Skills

Excellent Oral SkillsExcellent Written SkillsAbility to Work IndependentlyTeam CollaborationFocus on Achieving Results

Tools & Technologies

CamtasiaVirtual Training PlatformsE-Learning Development Tools

Industry Keywords

Federal ExperienceGovernment Customer TrainingOnboarding TrainingTraining FeedbackTraining Needs Identification

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
Create training programs using the ADDIE instructional model.
Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
Conduct stakeholder interviews and needs analysis for training program
Responsible for material creation and document management
Conduct live and recorded digital training sessions
Manage the training program and report attendance statistics
Apply adult learning principles and the ADDIE model in developing the program
Facilitate internal new hire onboarding training, as well as government customer training

Requirements

What you’ll need

5+ years' of experience with the ServiceNow platform
20-30 Slide decks created on the ServiceNow platform and different modules.
Experience with Section 508 compliance.
Strong Federal experience with different agencies.
Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
Knowledge of learning theory and instructional design principles
Proficiency in using training development tools and software.
Experience with virtual training platforms and e-learning development tools
Experience with microlearning video development using Camtasia.
Ability to work independently and in a team environment, with a focus on achieving results.
Excellent oral and written skills.
Ability to travel as required

Benefits

Comp & perks

Extremely competitive salary
95% employer paid for employee medical, dental, & vison coverages
100% employer paid for employee life, STD & LTD disability coverages
401k with company match and profit sharing
Flexible Spending Account (FSA) for dependent & health care
11 standard holidays & 3 weeks of annual leave