BCM One

UCaaS/CCaaS Solutions Engineer

BCM One

full-time

Posted on:

Location Type: Hybrid

Location: Blue Bell • Pennsylvania • United States

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Tech Stack

VoIP

About the role

  • Serve as a trusted technical resource for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners
  • Deliver product demonstrations, walkthroughs, and high‑level solution presentations
  • Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services
  • Act as a liaison between partners, internal teams, and engineering when deeper technical support is required
  • Support partners throughout the customer lifecycle—from pre‑sale solutioning through post‑sale enablement
  • Answer technical questions, provide best practices, and help partners confidently present solutions to end customers
  • Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners
  • Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams

Requirements

  • 2+ years of experience in UCaaS, VoIP, telephony, or related communications technologies
  • Exposure to CCaaS / contact center solutions (call queues, routing strategies, omnichannel environments)
  • Strong understanding of concepts such as VoIP, SIP, call flows, queues, and routing
  • Ability to explain technical concepts clearly to non‑technical audiences
  • Confident, professional presence in customer‑facing conversations
  • Proven ability to thrive in a fast‑paced, changing environment with multiple priorities
  • Demonstrated curiosity, adaptability, and eagerness to learn new technologies
  • Experience working with CRMs, ticketing systems, and collaboration tools (Microsoft 365, HubSpot, Asana, etc.)
  • Bachelor’s degree preferred, but not required if technical expertise is strong.
Benefits
  • Comprehensive medical, dental, and vision insurance
  • Company-provided life and disability insurance
  • Matching 401 (k) plan
  • Employee Emergency Assistance Fund
  • Paid holidays and vacation time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UCaaSCCaaSVoIPtelephonySIPcall flowsrouting strategiesomnichannel environmentsprovisioningonboarding
Soft Skills
communicationcustomer-facing presenceadaptabilitycuriosityeagerness to learnproblem-solvingcollaborationprofessionalismtechnical explanationmultitasking