Tier 1 – NOC Support Engineer
BCM One
full-time
Posted on:
Location Type: Hybrid
Location: Bacolod City • Philippines
Visit company websiteExplore more
About the role
- Create and respond to tickets as they are assigned in our Ticketing System while adhering to company guidelines.
- Document tickets with clear language and detailed information beginning upon receipt.
- Must document all troubleshooting and train the customer wherever necessary.
- Answer phone calls to get tickets started.
- Make outbound calls to clients when required to collect additional details.
- Respond to team chats to support group collaboration and effective team ticket resolution SLAs.
- Dissect Dial Translations and Call Flows.
- Other duties as required.
Requirements
- Bachelor's degree in computer science or networking, no professional experience required
- 1 year of professional experience in a comparable role may be substituted for degree requirements.
- Basic Understanding of IPv4 networking: WAN, LAN, DNS, UDP, TCP
- Must read, write, and speak professional-level English.
- Must work well in a team-oriented environment
- Understanding of more advanced Networking topics: DHCP, Subnetting, VLANs (Preferred, Not Required)
- Understanding of VoIP Protocols such as SIP, and RTP (Preferred, Not Required)
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependent)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IPv4 networkingWANLANDNSUDPTCPDHCPSubnettingVLANsVoIP Protocols
Soft skills
communicationteam-orientedcollaborationtroubleshootingcustomer training
Certifications
Bachelor's degree in computer scienceBachelor's degree in networking