BCLC

General

• Initiate, design and coordinate market and customer experience research initiatives
• Coordinate and execute day-to-day research requirements for a designated client-focused area
• Analyze quantitative and qualitative data from customer feedback tools across touchpoints and product categories
• Transform customer feedback data into relevant insights supporting internal business processes and strategies
• Develop communication methods and reports to share customer insights across the organization
• Combine surveys, data analytics and secondary data sources into unified views for business areas
• Apply leading industry practices in research and insight techniques
• Participate in projects supporting corporate or departmental priorities
• Manage the complete process of qualitative and quantitative primary and secondary research studies
• Liaise with external suppliers
• Build relationships with internal teams, departments and business units to identify research needs
• Determine customer insight objectives and provide data-driven insights and recommendations
• Support strategic initiatives, business plans and operational forecasting
• Pursue self-development and participate in knowledge transfer

Research and Insights Specialist

Executive Assistant

• Ensure organizational efficiency by providing coordination, customer service, relationship management and administrative support at the executive level
• Draw upon practical and specialist knowledge of business support processes and procedures
• Provide timely delivery of task-oriented, transactional, reporting and processing services with confidentiality, discretion and politically sensitive judgment
• Provide support on business planning, and detailed budget analysis, planning, tracking and reporting
• Support the divisional Vice President by conducting diverse and complex business support analysis and coordination activities
• Provide the divisional Vice President with the appropriate meeting materials
• Proactively resolve complex, confidential, sensitive, moderate to high risk business support issues
• Develop and maintain sensitive, diplomatic and strong working relationships with internal and external customers
• Provide support to the divisional leadership team by attending the appropriate meetings and creating meeting agendas
• Handle the preparation of minutes and establishment of deadlines for action
• Coordinate, prepare and gather information to assist in the preparation of reports, business and operating plan documents, fiscal program reports and status reports
• Responsible for administrative support processes including management of incoming correspondence and inquiries
• Participate in business planning and provides detailed budget analysis, planning, tracking and reporting
• Make recommendations for new approaches to business support work and broader issues resolution.