Travel Consultant – App Support Specialist
BCD Travel
full-time
Posted on:
Location Type: Remote
Location: Spain
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About the role
- Support travelers in case of disruptions, changes, or rebookings during their journey
- Act as a trusted advisor, providing guidance and solutions aligned with client travel policies
- Respond to customer inquiries via chat and email, offering expert assistance with complex travel issues
- Provide information on industry regulations (DOT, TSA, passports, visas, etc.) and travel-related policies
- Share insights on fare rules, exchange costs, and penalties to help customers make informed decisions
- Identify opportunities to improve operational processes and client experience
- Stay up to date with travel industry trends and developments relevant to the supported markets
Requirements
- You have travel agent experience
- Relevant skills in GDS (Sabre is preferred)
- Strong verbal and written communication skills in English and additional skills in German OR French OR Dutch
- Solid working knowledge of the travel industry, policies, procedures, and processes
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDSSabretravel agent experience
Soft Skills
verbal communicationwritten communicationcustomer serviceproblem-solvingadvisory skills