Operations Manager
BCD Travel
full-time
Posted on:
Location Type: Office
Location: Paris • France
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About the role
- Manage and develop a direct team in France to increase productivity through effective recruitment, training and performance initiatives.
- Oversee client communications, follow-ups and deliverables to maintain strong relationships and ensure client satisfaction and financial success.
- Drive client account growth through strategic actions, maintain client relationships and participate in presentations, meetings and industry events.
- Provide recommendations that take into account organizational culture and industry relationships.
- Serve as a liaison between accounts, regions and project teams.
- Coordinate resources for the successful implementation of new processes and technologies.
- Analyze business challenges and define solutions to improve productivity.
- Prepare risk assessments and develop contingency plans for identified risks.
Requirements
- Strong experience in meeting operations management and account management
- Proven track record in team leadership and successful management of direct reports
- Experience with life sciences clients
- Demonstrated experience in client management, maintaining strong relationships and achieving financial performance targets
- Experience reviewing and improving operational processes and policies
- Proficient in Microsoft Office applications
- Proficient in Cvent
- Fluent in French and English, both written and spoken
- Up to 25% travel may be required
Benefits
- Flexible working
- Room to grow
- Everyone has a voice
- Extensive benefits including comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities, and a successful employee recognition program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
meeting operations managementaccount managementteam leadershipoperational process improvementrisk assessmentcontingency planning
Soft Skills
client relationship managementcommunicationstrategic thinkingproblem-solving