Assist with basic server administration tasks such as updates, user account creation, and monitoring.
Provide Tier 1/2 technical support for hardware, software, and system access issues.
Help maintain Windows desktop and server environments under senior staff guidance.
Document common issues and update internal knowledge bases.
Monitor network status and escalate connectivity issues when needed.
Support management of Microsoft 365 accounts, licensing, and applications.
Perform routine backup monitoring and basic restoration tasks.
Collaborate with senior administrators to learn best practices and expand technical skills.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field or equivalent hands on experience.
Foundational understanding of Windows operating systems, Active Directory concepts, and basic networking (TCP/IP, DHCP, DNS).
Strong troubleshooting and customer service skills.
Ability to learn quickly and work in a team environment.
Experience with Microsoft 365 administration (preferred).
Exposure to virtualization (HyperV) (preferred).
Strong scripting knowledge (PowerShell) (preferred).

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows operating systemsActive DirectoryTCP/IPDHCPDNSMicrosoft 365 administrationPowerShellvirtualizationserver administrationtroubleshooting

Soft Skills

customer serviceteamworkquick learningcommunicationproblem-solving

Certifications

Associate’s degree in ITBachelor’s degree in Computer Science