BBB Midwest Plains

Business Operations & Strategy Manager – Mortgage Lending

BBB Midwest Plains

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Deploy AI tooling to automate repetitive workflows and scale ops capacity without just throwing headcount at problems
  • Build and own our reporting infrastructure — pipeline dashboards, funded volume, gain-on-sale, funnel analytics — so leadership has real-time visibility into what's working and what isn't
  • Lead LOS and PPE platform evaluation and implementation; translate what loan officers, processors, and compliance actually need into specs that get built
  • Own operational readiness for new product launches — pricing ops, channel strategy, making sure the machine is ready before the first file drops
  • Hunt down friction in the origination-to-close workflow and eliminate it — through automation, process redesign, or rallying the right people to make a call
  • Write the playbooks, training docs, and process guides that keep a fast-moving team aligned as we grow into new products and channels

Requirements

  • 4–7 years in strategy & ops, product ops, or biz ops at a digital mortgage company, fintech lender, or real estate tech platform
  • You know the mortgage stack cold — LOS platforms (Encompass, ARIVE, Blue Sage), TRID timelines, what a change of circumstance actually means for the ops team
  • Strong analytical instincts — you can build a dashboard, design a reporting framework, and turn it into a clean recommendation leadership will act on
  • You've launched something in a regulated lending environment and know what it takes to do it right
  • You're energized by ambiguity — you'd rather write the playbook than wait for one.
Benefits
  • A collaborative, people-first culture with a passion for doing good and enjoying doing it
  • A unique opportunity to build our brand in the early stages
  • Competitive benefits and compensation, including 401(k) w/match
  • Choice between hybrid and fully remote work
  • Flexible PTO
  • 11 paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI toolingreporting infrastructurepipeline dashboardsfunnel analyticsprocess redesigndashboard buildingreporting framework designoperational readinessautomation
Soft Skills
analytical instinctsleadershipproblem-solvingcommunicationadaptabilityteam alignmentstrategic thinking