Bazaarvoice

Director, Customer Health – Center of Excellence

Bazaarvoice

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $180,000 - $240,000 per year

Job Level

Lead

About the role

  • Establish and lead the Customer Health CoE as the global owner of customer health strategy, frameworks, and standards.
  • Define a clear, shared global definition of customer health and ensure consistent adoption across regions, segments, and teams.
  • Create governance models, operating rhythms, and success metrics that scale globally.
  • Lead global customer journey mapping to identify universal moments that matter as well as region and segment specific friction points.
  • Own the global VoC strategy, ensuring feedback is captured consistently across geographies and synthesized into a clear enterprise view.
  • Deliver executive-ready insights that highlight global trends, regional risks, segment risks and strategic opportunities.
  • Build and maintain globally consistent customer health and risk management resources.

Requirements

  • 10+ years of experience in customer success, customer experience, operations, strategy, or analytics roles in global organizations.
  • Demonstrated success building or scaling a Center of Excellence, customer health function, or global CX program.
  • Deep experience with customer success platforms such as Gainsight and lifecycle analytics.
  • Proven ability to lead through influence across regions, cultures, and matrixed teams.
  • Global mindset with the ability to balance standardization and regional flexibility.
  • Strong executive presence and storytelling skills with data and customer insight.
  • Highly collaborative leader with a track record of cross-functional impact.
  • Analytical, systems-oriented thinker who simplifies complexity and drives action.
  • Customer-obsessed with a passion for continuous improvement at scale.
Benefits
  • Commitment to diversity and inclusion
  • Equal employment opportunities (EEO)
  • Background check requirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successcustomer experienceoperationsstrategyanalyticscustomer health functionCenter of Excellencelifecycle analyticsgovernance modelssuccess metrics
Soft Skills
leadershipinfluencecollaborationexecutive presencestorytellinganalytical thinkingsystems-oriented thinkingcustomer obsessioncontinuous improvementcross-functional impact