Bazaarvoice

Client Success Manager

Bazaarvoice

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
  • Observe and track trends across portfolio analytics to recommend best practices.
  • Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
  • Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
  • Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice.
  • Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes.
  • Promote new feature adoption to enhance client satisfaction and program performance.
  • Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts.

Requirements

  • 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies.
  • Experience with UK clients
  • Ability to manage high volume of accounts and directly own client relationships concurrently.
  • Sufficient in meeting deadlines and expectations with minimal supervision.
  • Skillful in time management, organizational systems, and prioritization.
  • Outstanding oral, written, and client-facing presentation skills.
  • Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
  • Curious mindset and strong desire to learn.
  • Customer-centric oriented with a focus on delivering value (KPIs definition tracking).
  • Experience with Gainsight and Salesforce a plus, but not required.
  • Working hours: 2:30pm-11:30pm IST
Benefits
  • Equal employment opportunities (EEO)
  • Commitment to diversity and inclusion
  • Background check conducted during hiring process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successportfolio analyticsKPI definition trackinguser-generated content
Soft Skills
time managementorganizational systemsprioritizationoral communicationwritten communicationclient-facing presentationpositive attitudeself-startercuriositycustomer-centric