Workday Support Analyst
Baystate Health
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Massachusetts • United States
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Salary
💰 $75,545 - $102,689 per year
About the role
- Monitor the support queue
- Troubleshoot user issues
- Resolve tickets related to HR modules
- Collaborate with internal teams such as HR and IT
- Troubleshoot issues, diagnose problems, implement solutions, and assist with system updates or process improvements
- Execute Workday HCM transactions
- Generate reports
- Test new Workday features
- Provide user training or documentation
Requirements
- Bachelor's Degree
- 4+ years’ Workday HR Systems admin experience required with a focus on Staffing, Recruiting, Compensation, Talent and Time/Absence
- Deep understanding of HCM business processes
- 4+ years of prior experience providing HR systems support or consulting experience
- Prior experience performing system testing in a Workday environment
- 1+ years of using service management software
- Healthcare experience is a plus
- Preferred experience to include Workday Studio, EIB Templates, XML, or Web Service Calls
- Prior experience training end users on enterprise software
- Familiarity with using/maintaining standard operating procedures and knowledge articles/job aides is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workday HCMHR systems administrationsystem testingEIB TemplatesXMLWeb Service Callsreport generationtroubleshootingprocess improvementsuser training
Soft Skills
collaborationproblem diagnosissolution implementationcommunicationdocumentation
Certifications
Bachelor's Degree