Bayshore HealthCare

Operations

• Oversee the day-to-day operations of the business under the direction of the Director
• Manage the administrative and recruitment teams
• Support risk management activities, internal auditing programs, performance metrics, ISO audits, and business development/marketing activities
• Develop, implement, and optimize operational workflows, policies, and procedures
• Support and facilitate a positive workplace culture
• Motivate and manage administrative and/or recruitment team performance, including field staff performance
• Analyze operational data and identify trends to improve operational effectiveness
• Support budgeting, forecasting, and financial performance monitoring
• Collect required reports for Management Review meetings
• Reconcile invoices and support accounts payable approval workflows
• Assist with business development and marketing activities
• Support virtual office operations, including resources, scheduling, training, and workload coordination
• Implement performance metrics frameworks and follow up on actions from internal audits and Management Reviews
• Lead, mentor, and support administrative staff
• Coordinate training programs and ensure staff competency in operational processes
• Foster accountability, communication, and continuous improvement
• Support client satisfaction through timely communication, reporting, and quality oversight
• Participate in quality activities and continuous improvement initiatives under the company’s Quality Management System
• Participate in proactive Health & Safety activities and notify the Supervisor of risks or concerns
• Complete Accident Reports for injured direct reports within 24 hours
• Maintain confidentiality of client and corporate information
• Adhere to Bayshore Policies and Procedures
• Report to the Director; directly manage the Contracts Manager and Recruitment Manager; support Field Staff as required
• Complete other tasks as requested

Operations Manager