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Operations Manager
Bayshore HealthCareOperations Manager overseeing Bayshore’s Edmonton business operations, administrative and recruitment teams. Managing workflows, performance, audits, budgeting, HR activities, and quality compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational management, including budgeting, financial performance monitoring, and business development. Proven ability to lead teams, implement performance metrics, and foster a positive workplace culture while ensuring compliance with quality management systems.
Highest-signal resume keywords
Office ManagementFinancial ManagementTeam LeadershipBusiness DevelopmentPerformance Metrics Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Workflows DevelopmentBudgetingForecastingInternal AuditingData AnalysisInvoice ReconciliationQuality Management SystemHealth & Safety ComplianceRecruitment ManagementTraining Program Coordination
Soft Skills
Interpersonal SkillsCoaching SkillsProblem-Solving SkillsCommunication SkillsRelationship Building
Industry Keywords
ISO AuditsClient SatisfactionContinuous ImprovementWorkplace CultureConfidentiality
About the role
Key responsibilities & impact- Oversee the day-to-day operations of the business under the direction of the Director
- Manage the administrative and recruitment teams
- Support risk management activities, internal auditing programs, performance metrics, ISO audits, and business development/marketing activities
- Develop, implement, and optimize operational workflows, policies, and procedures
- Support and facilitate a positive workplace culture
- Motivate and manage administrative and/or recruitment team performance, including field staff performance
- Analyze operational data and identify trends to improve operational effectiveness
- Support budgeting, forecasting, and financial performance monitoring
- Collect required reports for Management Review meetings
- Reconcile invoices and support accounts payable approval workflows
- Assist with business development and marketing activities
- Support virtual office operations, including resources, scheduling, training, and workload coordination
- Implement performance metrics frameworks and follow up on actions from internal audits and Management Reviews
- Lead, mentor, and support administrative staff
- Coordinate training programs and ensure staff competency in operational processes
- Foster accountability, communication, and continuous improvement
- Support client satisfaction through timely communication, reporting, and quality oversight
- Participate in quality activities and continuous improvement initiatives under the company’s Quality Management System
- Participate in proactive Health & Safety activities and notify the Supervisor of risks or concerns
- Complete Accident Reports for injured direct reports within 24 hours
- Maintain confidentiality of client and corporate information
- Adhere to Bayshore Policies and Procedures
- Report to the Director; directly manage the Contracts Manager and Recruitment Manager; support Field Staff as required
- Complete other tasks as requested
Requirements
What you’ll need- Completion of a bachelor’s degree in a health or business-related field
- At least five years of progressively responsible recent experience in office management
- At least two years of experience at a supervisory level
- Strong record of performance
- Knowledge of/exposure to business operations, business development, financial management, and human resources
- Exceptional interpersonal skills
- Ability to manage difficult situations objectively and consistently
- Ability to work independently and as part of a team
- Excellent coaching skills and commitment to continual learning
- Above-average communication and problem-solving skills
- Strategic, high-energy, and positive approach
- Strong ethics and ability to build relationships
- Internal candidates with less academic preparation must have a demonstrated record of achievement relating to accounting and office management, above-average initiative, and a solid history of performance
Benefits
Comp & perks- Full-Time employment
- Remote work arrangement
- Ongoing internal and/or external continuing education activities
- Training programs and staff competency development
- Three-month probationary period for successful internal candidates