Baylor Genetics

Director of Training, Client Services

Baylor Genetics

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Lead the development, implementation, and management of training programs within the Customer Service department
  • Ensure all customer-facing employees are equipped with necessary skills
  • Drive continuous improvement of customer service training

Requirements

  • Bachelor's degree in Business Administration, Communications, or related field
  • 7+ years of experience in training and development
  • 3+ years in a leadership role in customer operations
Benefits
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcommunicationtraining and developmentcontinuous improvement