Content and Training Principal, Client Services
Baylor Genetics
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Develop, maintain, and continuously improve training content within the Learning Management System (LMS), ensuring accuracy, clarity, and alignment with current workflows and systems.
- Create engaging learning materials such as modules, job aids, videos, SOP-style guides, assessments, and onboarding resources.
- Establish and manage a structured content library to support scalability and ease of use across the Client Services organization.
- Build structured learning paths tailored to different roles (e.g., phone support, case resolution, order clarification, etc.).
- Partner closely with subject matter experts in Client Services, Quality, Operations, Lab, and Engineering to gather accurate information and translate complex technical processes into accessible training content.
- Coordinate with system owners (e.g., Salesforce, portals, lab systems) to ensure training materials reflect new features, process updates, and workflow changes.
- Work with the Quality Assurance program to align training standards with QA expectations and common error trends.
- Support and occasionally lead live training sessions, workshops, and onboarding classes when needed.
Requirements
- Bachelor’s degree in
- 3-5 years of experience in training and development within a customer operations or service environment, including experiences as a stakeholder representing customer-facing teams in organization-wide projects.
- Experience creating training materials for Customer Service, Client Services, or Operations teams—preferably in healthcare, diagnostics, biotech, or another regulated industry.
- Hands-on experience administering or managing a Learning Management System (LMS)
- Strong knowledge of adult learning principles, training methodologies, and learning management systems (LMS).
- Experience collaborating with subject matter experts to translate complex technical or scientific processes into clear, accessible learning content.
- Background working with cross-functional partners such as Quality, Lab Operations, and Product/Engineering to align training with workflows and system updates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training content developmentlearning materials creationcontent library managementstructured learning pathstraining materials administrationadult learning principlestraining methodologiescollaboration with subject matter expertstechnical process translationquality assurance alignment
Soft skills
communicationorganizational skillsstakeholder engagementleadershipcross-functional collaboration
Certifications
Bachelor's degree