Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service that earns the long-term loyalty of our customers at various locations
Leverages communication skills and banking knowledge to engage with customers
Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals
Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers
Oversees and conducts the accurate processing of various customer transactions
The Float CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel
Responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff.

Requirements

Minimum 1-year experience as a teller in a bank or other financial institution
Strong supervisory and interpersonal communications skills
A thorough understanding of teller operations
Professional telephone communications skills
Enthusiastic, customer-focused team player
Organized and dependable
Good knowledge of bank terminology, products and services
Skilled in typing and general use of office equipment
Ability to work accurately with figures and to perform detailed work
Positive and helpful attitude.

Benefits

May be eligible for Mileage Reimbursement
N/A

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

teller operationscustomer transactionsfinancial solutionsbank terminologybank productsbank servicestypingoffice equipment usageaccurate figure workdetailed work

Soft Skills

supervisory skillsinterpersonal communicationprofessional telephone communicationcustomer-focusedteam playerorganizational skillsdependabilitypositive attitudehelpfulnessrelationship development