BayCoast Bank

Customer Support

• Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service that earns the long-term loyalty of our customers at various locations
• Leverages communication skills and banking knowledge to engage with customers
• Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals
• Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers
• Oversees and conducts the accurate processing of various customer transactions
• The Float CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel
• Responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff.