Personal Banker

BayCoast Bank

ITM Personal Banker providing customer service through video interactions for BayCoast Bank. Responsible for transactions, inquiries, and financial solutions in a virtual environment.

Posted 7/10/2026full-timeSwansea • Massachusetts • 🇺🇸 United StatesJunior💰 $19 - $24 per hourWebsite

About the role

Key responsibilities & impact

Deliver professional, friendly, and efficient service through video interactions
Respond to customer inquiries and resolve routine issues
Accurately process customer transactions involving cash, checks, deposits, withdrawals, transfers, and loan payments
Ensure compliance with customer identification and security procedures
Maintain a welcoming and customer-focused experience during every interaction
Identify customer financial needs and recommend appropriate products and services
Generate referrals to various areas of the Bank and affiliated business partners
Process and balance daily teller transactions while maintaining accuracy standards
Monitor ATM and ITM cash levels and coordinate service requests as needed
Respond to customer issues and make sound decisions that minimize risk to the customer and the Bank

Requirements

What you’ll need

Minimum 12 months of sales and/or customer service experience in a retail environment
Strong verbal communication and interpersonal skills
Comfortable interacting with customers through video technology
Ability to multi-task and work within multiple computer systems simultaneously
Strong problem-solving skills and attention to detail
Knowledge of banking products and services preferred
Ability to handle customer complaints and routine problem resolution independently

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities
Educational assistance
Tuition assistance
Defined Benefit Pension Plan
Employee banking perks
Career advancement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Transaction ProcessingCash HandlingCustomer Identification ComplianceRoutine Problem ResolutionMulti-TaskingAttention to Detail

Soft Skills

Verbal CommunicationInterpersonal Skills