Credit Controller
Bauer Media Outdoor UK
full-time
Posted on:
Location Type: Hybrid
Location: Woking • United Kingdom
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About the role
- Managing a portfolio of high-value accounts, building strong customer relationships while ensuring invoices are paid on time
- Issuing invoices and statements accurately and in line with agreed billing schedules, and ensuring purchase orders are obtained and maintained
- Investigating and resolving invoice disputes in collaboration with internal teams, and processing credit notes where required
- Taking responsibility for accurate and timely cash allocation and keeping customer account information up to date across finance, billing, and CRM systems
- Carrying out regular on-site customer visits to discuss account performance and resolve queries
- Analysing debtor trends, conducting credit reviews and risk assessments, and tracking KPIs including overdue accounts and cash collection performance
- Contributing to cash forecasting and supporting month-end and year-end reporting of receivables
- Identifying process inefficiencies and supporting digitalisation and automation initiatives within the credit team
- Liaising with sales, customer service, and finance teams to align on credit policies and escalate late-payment risks where needed
Requirements
- Proven experience in credit control, ideally across complex or high-value accounts
- Strong understanding of credit management principles, cash allocation, and collections
- Confident communicator — able to manage difficult conversations professionally, both over the phone and in person
- High attention to detail and strong organisational skills, with the ability to juggle competing deadlines
- Proficient in finance and accounting software, with strong Excel skills
- Experience in a high-volume or fast-paced finance environment is a plus
- Familiarity with Microsoft D365 and Salesforce would be an advantage, though not essential
- A proactive, solution-focused approach with a continuous improvement mindset
Benefits
- Flexible working (3 days in our offices and 2 days at home)
- 33 paid holidays inc bank holidays
- Company Pension Scheme matched up to 8%
- Healthcare Cash Plan
- Life Insurance and group income protection scheme
- Cycle to work scheme
- Travel/Season ticket loans and a whole host of discounts across 100s of retailers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit controlcash allocationcollectionsinvoice processingcredit reviewsrisk assessmentsKPI trackingcash forecastingdigitalisationautomation
Soft Skills
communicationattention to detailorganisational skillsproblem-solvingproactive approachsolution-focused mindsetrelationship buildingconflict managementtime managementadaptability