Bauducco

Analyst

• Manage the Franchisee Service Center, monitoring tickets, prioritizing requests and ensuring qualified responses within established deadlines.
• Map, analyze and redesign service-related processes, creating clear workflows, policies, routines and operational standards.
• Act as a strategic partner to franchisees, understanding their needs, pain points and challenges, and translating these insights into action plans and continuous improvements.
• Connect and coordinate solutions with internal departments (Operations, Logistics, Product, Commercial/Sales, Training and Quality), ensuring alignment, agility and traceability of requests.
• Monitor center KPIs (SLA, ticket recurrence, franchisee NPS, root causes), proposing preventive and corrective actions.
• Handle specific requests such as product incidents, reimbursements and operational support, ensuring transparent responses focused on franchisee satisfaction.
• Promote a service-oriented culture and discipline focused on operational excellence, predictability and a positive experience.

Senior Franchisee Relationship Analyst

Software Engineer

• Will be responsible for assisting in the scheduling and monitoring of production lines.
• Support the Production Planning and Control (PCP) team with information, reports and data collection.
• Communicate with suppliers to verify that material delivery dates meet the company's needs and adjust them as necessary.
• Generate reports for teams by creating and analyzing reports related to scheduling KPIs, Kanban and delivery reports.

Materials Planner, Junior

• Participate in the structuring and planning of corporate and area-specific projects.
• Monitor schedules, scopes, deliverables and performance indicators.
• Support the facilitation of alignment, status and follow-up meetings with stakeholders.
• Prepare executive presentations and supporting materials for decision-making.
• Serve as a liaison between departments (IT, Operations, Commercial, HR, etc.) to ensure smooth delivery.
• Identify risks and propose corrective/preventive action plans.
• Support process standardization and project documentation.
• Use project management tools (e.g., MS Project, Trello, Jira) for control and visibility.
• Contribute ideas and continuous improvements to management processes.
• Monitor the implementation of all IT projects regarding the integration of the IT system with the store POS. Execute the necessary activities to ensure correct integration and system operation, aiming to improve operational efficiency and the customer experience.
• Manage product, price, new store and customer records in the POS system. Keep records updated, ensuring data integrity and consistency. Perform analyses and validations of records to ensure data quality and compliance with established policies and guidelines.
• Track POS system improvements and execute tests to ensure quality and efficiency of functionalities. Identify improvement opportunities, propose solutions and coordinate implementation of enhancements.
• Monitor and roll out Operations department projects. Coordinate activities related to project implementation, ensuring deadlines are met, deliverable quality and effectiveness of proposed solutions.
• Centralize iFood operational activities, including registrations and related communications. Manage and coordinate tasks related to onboarding restaurants, couriers and other partners to optimize iFood operations, promote user satisfaction and drive business growth.

Administrative Project Analyst

Customer Support

• Realizar o acompanhamento constante dos indicadores de atendimento, como OTD (Order Time Delivery) e OCT (Order Cycle Time) por meio do acompanhamento de prazo de entrega, pontualidade da entrega e ciclo do pedido internos para assegurar que as entregas ocorram dentro dos prazos estipulados, garantindo a satisfação dos clientes e a eficiência operacional
• Resolver questões relacionadas a devoluções de produtos, utilizando relatórios da logística reversa para identificar e manter a qualidade dos serviços e a relação com os clientes.
• Colaborar com a equipe comercial em reuniões semanais, identificando oportunidades de melhoria no atendimento aos clientes e no acompanhamento de pedidos para estabelecer uma colaboração eficaz entre os departamentos de vendas e logística.
• Avaliar as particularidades de cada cliente, buscando oportunidades de melhorias junto ao próprio cliente ou comercial no formato de atendimento para identificar oportunidades de adaptação e personalização do serviço para atender às necessidades específicas de cada cliente, fortalecendo o relacionamento com o cliente, aprimorando a eficiência das operações e contribuindo para a satisfação e fidelização do cliente.
• Identificar formas inovadoras de acompanhar as entregas e a satisfação dos clientes, utilizando ferramentas tecnológicas e análises de dados para aprimorar os processos e garantir a entrega de alta qualidade.
• Buscar constantemente novas práticas para otimizar a rotina diária da equipe, promovendo uma cultura de melhoria contínua e eficiência operacional por meio de reuniões, feedback e delegação de tarefas para promover uma cultura de melhoria contínua e eficiência operacional.
• Promover reuniões periódicas com clientes para acompanhar de perto a qualidade do atendimento e identificar oportunidades de melhoria para fortalecer o relacionamento com os clientes e garantir a entrega de serviços de alta qualidade.

Coordenador de Customer Service

Marketing

• Develop and execute 360-degree marketing campaigns
• Manage influencers and social media (company and franchisee accounts)
• Seeding and brand content
• Agency management — creative, content, and influencer agencies
• Manage departmental budget and franchise advertising fund
• Manage brand assets — identify needs, prepare briefs, and oversee photoshoots

Senior Franchisee Relationship Analyst

Materials Planner, Junior

Administrative Project Analyst

Coordenador de Customer Service

Marketing Coordinator