Bastion

Customer Support

• Build and run customer support for enterprise partnerships
• Work hands-on with support tickets and develop knowledge base
• Collaborate with internal teams on support framework and process improvements
• Analyze case patterns and drive operational decisions
• Manage relationship with BPO partners or internal hires as needed
• Focus on compliance-driven support interactions alongside product and engineering teams

Senior Manager, Customer Service Operations

Financial Planning and Analysis

• Build scalable finance systems, processes, and infrastructure
• Own the numbers from month-end close to regulatory filings and financial models
• Drive strategic financial planning and build FP&A capabilities
• Partner with leadership on impactful business decisions

Vice President of Finance

Communications

• Shape and guide brand positioning and messaging
• Own earning press coverage and prepare executives for speaking opportunities
• Build relationships at conferences and run targeted campaigns
• Collaborate with the Commercial team to understand sales cycles

Brand and Communications Lead

• Build scalable finance systems, processes, and infrastructure
• Own the numbers end to end, from month-end close to regulatory filings
• Drive strategic financial planning and allocate capital
• Partner with leadership on critical business decisions.

VP Finance

• Build and lead customer support across Bastion's partner ecosystem
• Handle partner escalations and resolve issues independently
• Define support obligations and design support models
• Audit current state of support and optimize processes
• Collaborate with internal teams and establish a knowledge base
• Design and execute BPO strategy for support volume management
• Build feedback loops for product insights to improve customer support.

Senior Manager, Customer Service Operations

Vice President of Finance

Brand and Communications Lead

VP Finance

Head of Customer Support