Bastion

Financial Planning and Analysis

• Build scalable finance systems, processes, and infrastructure
• Own the numbers end to end, from month-end close to regulatory filings
• Drive strategic financial planning and allocate capital
• Partner with leadership on critical business decisions.

VP Finance

Customer Support

• Build and lead customer support across Bastion's partner ecosystem
• Handle partner escalations and resolve issues independently
• Define support obligations and design support models
• Audit current state of support and optimize processes
• Collaborate with internal teams and establish a knowledge base
• Design and execute BPO strategy for support volume management
• Build feedback loops for product insights to improve customer support.

Head of Customer Support

Operations

• Build and lead customer support across Bastion's partner ecosystem
• Define support obligations across partnerships
• Field partner escalations and learn deeply about the product
• Audit support state and evaluate support tooling landscape
• Own support function and build operating system
• Design and execute BPO strategy for Tier 1 volume

Head of Customer Operations

Full-stack Engineer

• Design and ship services that handle custody, transfers, issuance, and compliance workflows
• Collaborate closely with product managers and other engineers
• Take ownership of a service or capability within the product
• Lead cross-service initiatives and shape technical direction
• Improve observability, reliability, and system performance
• Document designs and help onboard new team members

Senior Software Engineer

• Design and ship services that handle custody, transfers, issuance, and compliance workflows
• Collaborate closely with product managers, compliance, and other engineers
• Improve observability and codebase quality
• Lead projects that enhance product metrics and developer ergonomics
• Drive cross-service initiatives for API versioning and compliance-driven changes

Infrastructure Engineer

• Learn the infrastructure, ship confidently
• Ship a small infrastructure improvement: Terraform module refactor, monitoring enhancement, or CI/CD optimization
• Strengthen system reliability with better metrics, alerts, autoscaling policies, and failure recovery mechanisms
• Lead a platform-wide initiative: single immutable image pipeline, infrastructure standardization, database performance optimization, or security hardening
• Partner with engineering, security, and compliance teams to make pragmatic tradeoffs on reliability, cost, and regulatory requirements

Senior Infrastructure Engineer

• Build and lead customer support across Bastion's partner ecosystem
• Define Bastion's support obligations
• Design the support model and own the operational infrastructure
• Manage partner escalations and support inquiries
• Audit the current state of support and document key processes

• Learn the infrastructure and improve it
• Implement Terraform module refactors and CI/CD optimizations
• Drive infrastructure reliability initiatives and enhance system health monitoring
• Lead long-term infrastructure projects across teams

Communications

• Shape and guide brand positioning
• Ensure consistent messaging and visual alignment across all touch points
• Own press coverage and prepare executives for panels
• Navigate conferences to build relationships
• Run campaigns targeting decision-makers

Brand and Communications Lead

• Be the front line of support for Bastion's partners
• Manage escalations and triage technical issues
• Build processes, knowledge base, and tooling for sustainable support
• Optimize AI-powered support tools
• Collaborate cross-functionally with engineering, product, and compliance
• Design and manage the BPO strategy as volume grows

Customer Operations Lead

Business Development Rep

• Qualifying prospects, running thoughtful discovery, supporting complex sales cycles
• Ensuring deals progress from signed contract to live production
• Working inside a small, high-output commercial pod
• Learning the product and buyer landscape deeply while taking increasing ownership of qualifying conversations, deal support, and pipeline operations

VP Finance

Head of Customer Support

Head of Customer Operations

Senior Software Engineer

Senior Software Engineer

Senior Infrastructure Engineer

Head of Customer Operations

Infrastructure Engineer

Brand and Communications Lead

Customer Operations Lead

Business Development Associate