Bass Pro Shops

Regional TMBC Operations Manager

Bass Pro Shops

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Deliver world-class customer service by promoting a positive and productive experience for outfitters and customers; promptly resolve complaints and concerns.
  • Act as a trusted business partner to store leadership, collaborate with retail General Managers, Regional Directors, and Boat Managers to evaluate operations, identify opportunities, and recommend strategies to improve results.
  • Drive store-level performance across sales, service, and parts by implementing company programs and reviewing key performance indicators including labor, sublet, and parts sales margins.
  • Provide expert-level guidance in developing and supporting sales and service productivity goals for Sales and Service Outfitters.
  • Conduct regular visits to TMBC locations to evaluate operations, provide feedback, and support team development.
  • Lead or participate in regional calls and meetings to roll out initiatives, communicate updates, and reinforce awareness of marketing campaigns, promotional activities, and policy changes.
  • Monitor and address sales, service, and parts performance metrics, including CSI (Customer Satisfaction Index) trends.
  • Oversee and train on the use of the Dealer Management System (DMS), including Unit Sales, Work Order processing, Warranty Claim submission, and Parts Department operations.
  • Partner with store leadership to develop Sales and Service Managers and key hourly positions through recruitment, training, and performance management practices.
  • Collaborate with internal WRMG Warranty and Customer Service Teams to report and resolve product quality issues.
  • Support execution and audit compliance for TMBC and Internal Audit programs; take corrective action as needed.
  • Represent the brand and dealership at special events such as boat shows, open houses, and offsite community activations.

Requirements

  • Minimum of 5 years of leadership experience in dealership, marine, or powersports operations, preferably with TMBC, Bass Pro Shops, Cabela’s, or WRMG.
  • Must possess and maintain a valid driver’s license.
  • Ongoing verification of driving eligibility will be conducted to ensure compliance with company and regulatory standards.
  • Must be at least 21 years old to qualify for this position.
  • Strong financial and operational acumen, including analysis of sales, margins, labor efficiency, and customer satisfaction metrics.
  • Exceptional verbal and written communication skills; able to influence and support leaders at all levels of the organization.
  • Strong problem-solving and decision-making skills with the ability to manage multiple priorities and initiatives.
  • Proficient in Microsoft Office, database systems, electronic point-of-sale, and inventory management platforms.
Benefits
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
leadership experiencefinancial acumenoperational acumensales analysismargin analysislabor efficiency analysiscustomer satisfaction metricsproblem-solvingdecision-makingperformance management
Soft Skills
verbal communicationwritten communicationinfluencing skillssupporting leadersmanaging prioritiescollaborationteam developmentcustomer servicefeedback provisionstrategic recommendation
Certifications
valid driver’s license