Bass Pro Shops

Operations

• The Business Sales Operations Outfitter provides frontline operational and customer support for Bass Pro Shops Business Sales customers.
• This role is responsible for handling inbound Business Sales communications.
• Supporting CRM-driven workflows.
• Coordinating logo setup requests.
• Proactively engaging assigned Government and Retail accounts to identify sales opportunities.
• Delivering consistent, professional, and brand-aligned experience for our business customers.

Business Sales Operations Outfitter

• Deliver world-class customer service by promoting a positive and productive experience for outfitters and customers; promptly resolve complaints and concerns.
• Act as a trusted business partner to store leadership, collaborate with retail General Managers, Regional Directors, and Boat Managers to evaluate operations, identify opportunities, and recommend strategies to improve results.
• Drive store-level performance across sales, service, and parts by implementing company programs and reviewing key performance indicators including labor, sublet, and parts sales margins.
• Provide expert-level guidance in developing and supporting sales and service productivity goals for Sales and Service Outfitters.
• Conduct regular visits to TMBC locations to evaluate operations, provide feedback, and support team development.
• Lead or participate in regional calls and meetings to roll out initiatives, communicate updates, and reinforce awareness of marketing campaigns, promotional activities, and policy changes.
• Monitor and address sales, service, and parts performance metrics, including CSI (Customer Satisfaction Index) trends.
• Oversee and train on the use of the Dealer Management System (DMS), including Unit Sales, Work Order processing, Warranty Claim submission, and Parts Department operations.
• Partner with store leadership to develop Sales and Service Managers and key hourly positions through recruitment, training, and performance management practices.
• Collaborate with internal WRMG Warranty and Customer Service Teams to report and resolve product quality issues.
• Support execution and audit compliance for TMBC and Internal Audit programs; take corrective action as needed.
• Represent the brand and dealership at special events such as boat shows, open houses, and offsite community activations.

Regional TMBC Operations Manager

Manager

• The Market Asset Protection Manager manages the Asset Protection program in two or more Bass Pro Shops / Cabela’s Retail locations in a geographical area, reporting to the Regional Asset Protection Manager.
• This role is responsible for proactively protecting all Bass Pro Shops and Cabela’s assets, including people, property, and proprietary information.
• The Market Asset Protection Manager assists in planning, analyzing, evaluating, and leading the Safety Security and Compliance function in the retail store environment to enhance bottom line profitability through shrink and risk reduction.
• This position proactively leads all internal and external investigations relating to criminal activity to reduce theft and fraud exposure and leads the development of a shrink elimination culture in the store through education of all levels of Outfitters on asset protection initiatives.

Market Asset Protection Manager

• Lead and manage EHS processes and systems, driving continual cultural improvement and proactive risk management.
• Own end-to-end processes for audits, conducting periodic reviews of EHS standard documents.
• Facilitate continuous compliance with company policies, procedures, and external regulatory requirements as they relate to environmental health and safety.
• Conduct post-accident investigations and prepare reports identifying possible root causes and hazards.
• Develop and implement incident investigation protocols utilizing systematic root cause analysis methods.
• Conduct industrial hygiene studies and readings to determine hazardous exposure to employees.
• Perform PPE assessments for different job tasks within the facility.
• Act as a liaison with Local, State, and Federal Regulatory Agencies on matters relating to Safety and Environmental regulatory compliance.

Business Sales Operations Outfitter

Regional TMBC Operations Manager

Market Asset Protection Manager

Environmental Health & Safety Manager – Distribution Center