Bask Health

Support Engineer

• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
• Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
• Reroute orders between pharmacies based on delays, account manager requests, or other needs.
• Assist account managers with CS-related requests (limited system access).
• Report recurring issues to developers and follow up on resolution progress.
• Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
• Respond to subscriber inquiries promptly and professionally after training.
• Reduce errors, improve customer experience, and ensure operational efficiency.

Technical Support Specialist