Bask Health

Product Manager

• Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation
• Lead new or early stage initiatives or products, often playing the role of multiple functions simultaneously in order to reach success
• Help shape the product roadmap for the Bask, leveraging competitive and user insights to help PMs and Engineering teams prioritize
• Define and maintain a clear and compelling product roadmap aligned with Bask Health's mission, ensuring the team is focused on delivering high-impact solutions.
• Partner with engineering, design, marketing, sales, and customer success teams to drive product development from concept to launch.
• Engage with customers, patients and partners to gather insights, ensuring that products are intuitive, user-friendly, and solve real-world problems.
• Act as the voice of the customer, ensuring user needs are central to all product decisions.

Product Owner

Support Engineer

• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
• Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
• Reroute orders between pharmacies based on delays, account manager requests, or other needs.
• Assist account managers with CS-related requests (limited system access).
• Report recurring issues to developers and follow up on resolution progress.
• Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.

Technical Support Specialist

Graphics Designer

• Define and shape our visual identity across our web presence, marketing channels, and product.
• Work closely with all our marketing initiatives big and small. This means executing to a high standard across everything from our website to sales collateral, social media assets and email campaigns.
• Help us come up with creative ways to reach our audience. We’d expect you to not just help us ship quickly at a high quality bar, but help us figure out what we do in the first place. It might be a new kind of campaign, a content series, a set of events – you name it, the less conventional, the better.

Visual Designer

Account Executive

• Own the **full sales cycle** from outbound prospecting to closed-won
• Build and manage a high-quality pipeline of DTC founders, e-commerce operators, and growth-stage companies
• Conduct product discovery calls, platform demos, and ROI-driven presentations
• Develop a deep understanding of Bask's platform, compliance infrastructure, and value proposition
• Collaborate closely with Marketing, Sales Ops, and Customer Success to ensure seamless handoffs and strong post-sale conversions
• Identify trends, customer objections, and product gaps — and share insights with our product and leadership teams
• Hit and exceed monthly and quarterly revenue targets
• Represent Bask as a knowledgeable expert in telehealth, e-commerce, and digital health infrastructure
• Thrive in a fast-paced environment where no task is too small or too big
• Work occasional weekends as needed during peak volume periods

Sales Account Executive

Operations

• Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID
• Identify and resolve mismatches between back-end's for pharmacy instructions
• Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability
• Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance
• Maintain partner records and ensure ongoing documentation is up-to-date
• Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues
• Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations
• Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths
• Contribute to documentation and SOPs for internal compliance workflows
• Support the rollout of error and adverse event reporting tools
• Log and track operational issues raised by providers, pharmacies, and telehealth clients
• Participate in root cause analysis and remediation efforts for any reported incidents
• Execute defined workflows and processes with precision and consistency
• Offer insights to improve SOPs, tooling, or partner communication workflows
• Collaborate closely with cross-functional teams, including product, clinical, and compliance

Pharmacy Operations Specialist

Product Designer

• Reworking our current user interface to make it more intuitive, user-friendly, and aesthetically appealing.
• Conducting thorough user research to understand our target audience, their needs, pain points, and preferences.
• Collaborating closely with cross-functional teams, including software developers, product managers, and stakeholders, to gather insights and align design strategies.
• Designing and creating wireframes, prototypes, and mockups to illustrate new interface concepts and interactions.
• Evaluating and analyzing the existing UI, identifying areas for improvement, and proposing creative solutions to enhance usability.
• Streamlining complex workflows, interactions, and information architecture to simplify the overall user experience.
• Ensuring the new design aligns with the company's brand identity, values, and visual guidelines.
• Conducting usability testing sessions and gathering feedback from users to validate design choices and iterate on improvements.
• Staying up-to-date with the latest UX design trends, technologies, and best practices to continuously enhance our software.

Senior User Experience Engineer

• Responsible for reworking the current user interface to make it more intuitive, user-friendly, and aesthetically appealing.
• Conduct thorough user research to understand the target audience, their needs, pain points, and preferences.
• Collaborate closely with cross-functional teams, including software developers, product managers, and stakeholders.
• Design and create wireframes, prototypes, and mockups to illustrate new interface concepts and interactions.
• Evaluate and analyze the existing UI, identifying areas for improvement.
• Streamline complex workflows and interactions.
• Ensure new design aligns with the company’s brand identity, values, and guidelines.
• Conduct usability testing sessions and gather feedback from users.

Senior Product Designer

Security Engineer

• Reporting to the General Counsel this position provides strategic and operational legal support across legal issues in cybersecurity, data privacy, artificial intelligence, and data governance.
• Develop, implement, and maintain the organization's comprehensive data governance and security, privacy and compliance frameworks and policies.
• Serve as the Privacy Officer and primary legal and operational authority on HIPAA, including Privacy Rule and Security Rule requirements.
• Ensure adherence to global, federal, state and emerging privacy laws (GDPR, CPRA, etc.), as applicable.
• Advise executive leadership on cybersecurity risk, mitigation, data governance, and regulatory obligations.
• Lead internal audits, risk assessments, and incident response planning.
• Manage relationships with outside counsel, regulators, and third-party vendors on compliance matters.
• Educate staff on data handling, privacy practices, and security threats. Organize and oversee employee training programs on data privacy, security protocols, and HIPAA obligations.
• Monitor evolving federal and state data privacy legislation and assess organizational impact.
• Draft and enforce internal data security policies, procedures, and Business Associate Agreements (BAAs).
• Represent the organization in regulatory investigations or breach notification proceedings, remediation efforts, and regulatory notifications.