Bask Health

Customer Success Manager

• Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions.
• Triage and assess questions to ensure accurate, compliant, and timely responses.
• Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing.
• Identify and resolve discrepancies between prescribed instructions and patient understanding.
• Escalate complex medication or safety concerns to licensed clinicians when appropriate.
• Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience.
• Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.

Customer Success – Pharmacy Operations, Pharmacy Tech