Manager, Learning Performance
Airbnb
Job Level
Mid-LevelSenior
About the role
- Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
- Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
- Reroute orders between pharmacies based on delays, account manager requests, or other needs.
- Assist account managers with CS-related requests (limited system access).
- Report recurring issues to developers and follow up on resolution progress.
- Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
- Respond to subscriber inquiries promptly and professionally after training.
- Reduce errors, improve customer experience, and ensure operational efficiency.
Requirements
- Strong problem-solving and communication skills.
- Ability to handle high query volumes with accuracy and speed.
- Tech-savvy with an eagerness to learn new tools and systems.
- Detail-oriented with strong organizational skills.
- Prior customer support, technical support, or telehealth experience is a plus, but not required.
