Bask Health

Senior Customer Success Manager

Bask Health

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Senior

About the role

  • Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
  • Helping customers launch and upsell medications from start to to finish
  • Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day
  • Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
  • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
  • Manage all current customer data
  • Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
  • Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
  • Finding comfort in working in a fast-paced startup environment
  • Believing no task is too small and no task is too tall

Requirements

  • 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
  • Experience in e-commerce
  • Experience with large- to enterprise-sized customer book of business
  • Creative problem solver with a determination to succeed
  • Independent and motivated, with the wisdom to seek help where needed
  • An entrepreneur
  • Highly articulate, ability to communicate effectively both when speaking and writing
  • Highly organized, with the ability to juggle multiple projects in a fast-paced environment
  • Comfortable collaborating with different teams (product, sales, marketing, etc.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successclient servicescustomer engagement metricslogic based workflowsprogram demose-commerce
Soft Skills
creative problem solverhighly articulateeffective communicationhighly organizedindependentmotivatedentrepreneurial mindset